Subject: New Reply Received - Order no 9516813058 - Return request for Mattress - not fitting in Junior Madison 3in 1 Crib
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 09 Dec 2021 11:29:30 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Order no 9516813058 - Return request for Mattress - not fitting in Junior Madison 3in 1 Crib  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Gentle Reminder. </div>
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<div>From: Sakshi Rastogi <br>
<b>Sent:</b> Wednesday, December 8, 2021 5:23 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3551055] - Order no 9516813058 - Return request for Mattress - not fitting in Junior Madison 3in 1 Crib</div>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">I visited the store today and enquired on the product ordered.</div>
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<div class="MsoNormal"><b><u><span style="background:yellow;mso-highlight:yellow">It was told to me that the product I have received is not Ventiflo but Toddler Spring Mattress.</span></u></b></div>
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<b><u><span style="background:yellow;mso-highlight:yellow">So kindly accept the return of this wrong product</span></u></b>. I have purchased the correct product from the store yesterday. Attaching bill.</div>
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<div class="MsoNormal">Ordered product:</div>
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<div class="MsoNormal"><img width="538" height="575" style="width:5.6041in;height:5.9895in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4NjA3NDAyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lJkMsAMZAASU2TUBm1IdG7f5e3oN8GcVoGCDobHPo10"></div>
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<div class="MsoNormal">Received product:</div>
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<div class="MsoNormal"><img width="1816" height="2420" style="width:18.9166in;height:25.2083in" id="id-28806659-A82A-4911-927A-4A8AEFBE1724" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4NjA3NDAyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.g2EMO9QmRffjOZ8Gxo-vPUDlDvys0HmxBRUuGBnEmcE" alt="Image.jpeg"></div>
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<div class="MsoNormal">Regards,</div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 7, 2021 2:55 AM<br>
<b>To:</b> Sakshi Rastogi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#3551055] - Order no 9516813058 - Return request for Mattress - not fitting in Junior Madison 3in 1 Crib</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Sakshi,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We apologize for the inconvenience caused.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We understand you are facing issue with the item you recently purchased from our website.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> As per the policy, ( Kit For Kids Ventiflow Spring Mattress - 140 x 70 cm) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned
 or exchanged.  </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please refer to the below link for any further information on non-returnable items:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a href="https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898" rel="noreferrer">https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#</a></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We thank you for your understanding and cooperation.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Your friends,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3551055:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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