Subject: New Reply Received - Unreceived items
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Dec 2021 03:02:28 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Unreceived items  Ticket comment <div dir="auto">It was initially due to their failure to contact me due to wrong number saved in the profile whic I updated and called for 12x already (7x call, 5x email). This has been going on since November 21. It such a shame that it is taking so long, its more than 3 weeks now. I already provided and corrected my mobile number, called and emailed many times and yet upto now no one from the courier company called me. Really, what a shame. What is then the reason you have customer service department if you are not rendering service. </div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 7 Dec 2021, 20:05 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Pauline,</div>
<div><br></div>
<div>Thank you for contacting us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We have checked and would like to inform you that our team is now working to resolve the late delivery issue of order number (6367311430) with our shipping partner, and we would like to sincerely apologize for the unexpected delay in delivery.</div>
<div>We ask that you allow us some time so that we can work on this and do the work.</div>
<div><br></div>
<div>We appreciate your patience.</div>
<div><br></div>
<div>your friends,</div>
<div dir="ltr">Support Team</div>
</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3424857