Subject: Ticket Assigned - Conversation with hyacinth belle
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 06 Dec 2021 00:00:55 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hyacinth belle hyacinth belle                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hyacinth belle Bot:  Hi Hyacinth Belle ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6372817934 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0591342889            03:47 AM, 06th Dec                     hyacinth belle                    Thnks           03:47 AM, 06th Dec                   Ahmed                   Hi this is Ahmed how can I help you today            03:47 AM, 06th Dec                     hyacinth belle                    Its about my order. There is a text from centrepoint that my order was not processed successfully           03:49 AM, 06th Dec                   Ahmed                   We'd like to confirm you that order 6372817934 has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           03:50 AM, 06th Dec                     hyacinth belle                             03:50 AM, 06th Dec                     hyacinth belle                    But they deduct already from my account           03:51 AM, 06th Dec                     hyacinth belle                             03:52 AM, 06th Dec                   Ahmed                   we would like to inform you that there is now amount has been deducted by our side as the transaction has not been successful, thus if any deduction has applied kindly contact your back on this regard.           03:54 AM, 06th Dec                   Ahmed                   Is there anything else I can help you with ?            03:54 AM, 06th Dec                   Ahmed                   It was a pleasure to assist you, and have a nice day.             03:58 AM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3545556