Subject: New Reply Received - Re: Your products are on the way
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 02 Dec 2021 15:14:35 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Hi I contacted the customer service team to return the item and still waiting some one to pick it up so when they will contact me to schedule timing to return it back </div>
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<div>On Sun, 28 Nov 2021 at 9:01 AM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Amani,</div>
<div dir="ltr"><div style="box-sizing:border-box;word-break:break-word"><div style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style="box-sizing:border-box;word-break:break-word"><div dir="ltr" style="box-sizing:border-box;word-break:break-word"><div dir="ltr" style="box-sizing:border-box;word-break:break-word"><div style="box-sizing:border-box;word-break:break-word">
<span rel="tempredactor" style="box-sizing:border-box;word-break:break-word;font-size:14px"><br style="box-sizing:border-box"></span><div><span rel="tempredactor" style="box-sizing:border-box;word-break:break-word;font-size:14px">Thank you for reaching out us.</span></div>
<div><span rel="tempredactor" style="box-sizing:border-box;word-break:break-word;font-size:14px"> </span></div>
<div><span dir="ltr" rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We understand you were expecting the item to arrive to you as you order it, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item. Below you will find the process for initiating the return.<br></span></div>
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<div dir="ltr">You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any Centrepoint store across the UAE.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> </div>
<div><span dir="ltr" rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products as you order it for your future purchases.<br style="box-sizing:border-box"><br style="box-sizing:border-box"></span></div>
<div><span dir="ltr" rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Again, please accept our sincere apologies for this.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Hope we are able to meet your expectations and have a great day! Stay Safe!<br style="box-sizing:border-box"></span></div>
<div><span rel="tempredactor" style="box-sizing:border-box;word-break:break-word;font-size:14px"> </span></div>
<div><span rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> Your friends,</span></div>
<div><span rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr"> The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3475867