Subject: New Reply Received - Very bad impact about return process
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Dec 2021 11:04:37 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Very bad impact about return process  Ticket comment <div dir="auto">Dear Support Team,<div dir="auto"><br></div>
<div dir="auto">For my case below and according to your concern that it will take approximately 14-28 working days. Kindly be informed that for todays date and starting from 24/10/2021, now 29 working days are passed a way without processing the refund to my bank account. So, please give me your feedback regarding this matter as soon as possible.</div>
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<div dir="auto">Thanks and regards</div>
<div dir="auto"><br></div>
<div dir="auto">Omar Anwar</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Nov 4, 2021, 6:40 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Omar,</div>
<div dir="rtl"><br></div>
<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order: 6358565695 Please note that the refund has been processed successfully from our side for the amount (<span style="white-space:pre-wrap" dir="ltr"> </span>SAR349.00), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately <strong>14-28 days.</strong>
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<div>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3312037