Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 28 Nov 2021 19:35:16 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto">Could you please update me upon the subject matter.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Nov 19, 2021, 8:31 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Shahid,</div>
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<div dir="ltr">Thank you for contacting us.</div>
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<div>We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</div>
<div>We are really sorry if it took longer than usual to get back to you.</div>
<div> </div>
<div dir="ltr">We have checked and would like to let you know that a formal complaint has been created and the issue is been checked by the concerned team, And we will update on this matter.  </div>
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<div>We reiterate our apologies and share your understanding and patience.</div>
<div><br></div>
<div>your friends,</div>
<div dir="ltr">Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3374873