Subject: Ticket Assigned - Re: We’ve received your return request.
From: Mothercare-BAH <[email-masked]>
To: [email-masked]
Date: Sat, 27 Nov 2021 16:41:39 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your return request.  Dears
I ordered the mentioned item then noticed that it has a tear on a side

Unfortunately i threw the box given that i wasn’t expecting a defect on it i only want to replace it now with an item that doesn’t have a tear 

Thanks

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________________________________
From: support=[email-masked] <support=[email-masked]> on behalf of Mothercare <[email-masked]>
Sent: Saturday, November 27, 2021 6:45:30 PM
To: Kawther Mohammed <[email-masked]>
Subject: We’ve received your return request.

Here’s what you need to do next.

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We’ve received your return request.

Hi Kawther Mohammed, thank you for getting in touch with us. Here’s how your return 1001697742 for order 7314675673 will work.
Our delivery partner will pick up your return in around 2-5 business days.

Order Details

Item

Description

Total Price

[https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.lmsin.net/161159104-161159104-BSSS19270119_02-150.jpg]
MOTHERCARE
Juniors Baby Mosquito Net Pool Mat
Color: Multicolour
Quantity: 1
BHD 17.94

Total   BHD 17.94
[https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png]
1. Box up your return

Please include the invoice, price tags and any warranty information.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png]
2. Hand over your return

Our delivery partner will pick it up from your doorstep.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png]
3. Receive your refund

This will be issued after we receive your products in our warehouse and conduct a quality check.

Here's how your refund works:

  *   If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
  *   Refunds to your Credit Card or Debit Card may take 4-15 business days to process.
  *   Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.

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