Subject: Ticket Assigned - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 27 Nov 2021 16:41:38 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Delivery Your delivery service is very very poor. My order 7313772394 has been out for delivery 5 times now and every time I get a text at the end of the day that I have been missed without anyone contacting me at all. 
I still haven’t received my order yet.

This is not the first bad experience I have with your delivery service. Last time I made my order on May and I received it on July. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3474408