Subject: New Reply Received - Re: ﻿Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Nov 2021 08:36:53 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re: Sorry, your order was not processed   Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Dear Centerpoint, </div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
I discussed with my bank, they told me SR. 404 is deducted from your account and also my account statement is showing deduction. </div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
For your inquiry and support please note following requirments, </div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
1. Amount Deducted: SR 404.</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
2. Date of Deduction: 24th November 2021.</div>
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3. Customer email address: [email-masked]</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
4. Authorization code (8462) and bank statement - Attached. </div>
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5. 5294 1560 5587 5805</div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Beside above detail i also attached deduction mobile text from SNB and also picture of my Debit Card. </div>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Thanks. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Thursday, November 25, 2021, 12:05 AM<br>
<strong>To:</strong> [email-masked]<br>
<strong>Subject:</strong> Re: [#3448318] - Re: Sorry, your order was not processed<br>

<br>
</div>
<div style="font-size:14px">
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<div dir="ltr">
<div dir="ltr">Hi Saad,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
<div dir="ltr">​</div>
<div dir="ltr">We'd like to confirm that the order has not been placed successfully as the payment from your credit card used has been unsuccessful.<br>
<br>
Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.<br>
<br>
We would request you to please check with your bank and in case the amount is debited from your account, then we would request you to please share the following details with us, in order to enable us to investigate further:<br>
<br>
1. Amount Deducted<br>
2. Date of Deduction<br>
3. Customer's Email address<br>
4. <strong>Authorization </strong>Code and Bank Statement showing the exact deduction.</div>
<div dir="ltr">5- card number<br>
<br>
We look forward to hearing from you.<br>
<br>
Your friends,<br>
The Support Team<br>
</div>
</div>
</div>

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</blockquote></div>

Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043281178462'>Screenshot_20211125_091314_com.google.android.apps.messaging_edit_31427464917599.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043281178463'>Bank Statement.pdf</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043281178464'>download_1637820940833.pdf</a><br />4. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043281178465'>Screenshot_20211125_091535_com.alahli.mobile.android.jpg</a><br />5. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043281178467'>processed-7233d574-60ac-482c-9786-cddd03314f7d_cUKy32VJ.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3448318