Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 22 Nov 2021 12:44:55 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Returns  Ticket comment <div style="direction: rtl">لم يتم الرد هل وافق الفرع على تمديد الاستراجاع وإين مكان الفرع بإي مجمع ببريدة </div>
<br><div dir="rtl"><div style="direction: rtl">حور الحربي</div></div>
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<br>‫في 17‏/11‏/2021 الساعة 5:38 م، كتب/كتبت ‏Babyshop ‏&lt;[email-masked]&gt;:‬<br><br>
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<div>There is a new comment in the ticket submitted by حورية الحربي to HelpBSAE</div>
<br> Comment added by : Ankkur Gupta<br><br>Comment Content: <br><div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM774A1C2584604F9981E0F93D5809E8B3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a>,</div>
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<div class="MsoNormal">Approved, but let’s check why courier guy didn’t went to collect these items.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Ankur</div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, November 17, 2021 5:49 PM<br>
<b>To:</b> Karim Asklany &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;; ArishLaila &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: New comment - [#3050992] Returns
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<div class="MsoNormal">Hi <a id="OWAAMEF9062BFAC704ECEB0DA757ADB2B8370" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>,</div>
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<div class="MsoNormal">Please approve to extend the return window as customer wants to return items in the store as courier could not collect it from customer’s place.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, November 1, 2021 1:16 PM<br>
<b>To:</b> Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jamal Sabbah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: New comment - [#3050992] Returns</div>
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<a id="OWAAM728CAEC5B583485BA0D37FBBA22A5374" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ramesh Gottimukkala</span></a>
<a id="OWAAME92AFD5382F14169B2A18D08905426E6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Karim Asklany</span></a>,</div>
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<div class="MsoNormal">Please advise about the collection.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, October 30, 2021 2:27 PM<br>
<b>To:</b> Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jamal Sabbah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: New comment - [#3050992] Returns</div>
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<div class="MsoNormal">Reminder.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, October 25, 2021 11:12 AM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jamal Sabbah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: New comment - [#3050992] Returns</div>
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<a id="OWAAM059B06E4FB80469B97B2EF301A28654F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ramesh Gottimukkala</span></a> – Please advise.</div>
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<div class="MsoNormal"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Best Regards</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Karim Kamel</span></i></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Landmark Group</span></i></b></div>
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<div class="MsoNormal"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Customer Serveice Executive-Supply Chain</span></i></div>
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<div class="MsoNormal"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Ext: 3702</span></i></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, October 25, 2021 10:06 AM<br>
<b>To:</b> Jamal Sabbah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: New comment - [#3050992] Returns</div>
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<a id="OWAAM10AF7ED5A8E04256BBC94111D5AC08E2" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Karim Asklany</span></a>
<a id="OWAAMDBB8774DE48F4BDDB4A6D413A8066307" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ramesh Gottimukkala</span></a>,</div>
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<div class="MsoNormal">Advise how can it be collected from customer.</div>
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<div class="MsoNormal">This is pending since August now and customer keeps complaining about the delay.
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<span style="font-size:10.0pt">Email: </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;color:windowtext">[email-masked]</span></a><span style="font-size:10.0pt"></span>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Jamal Sabbah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, October 24, 2021 4:23 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: New comment - [#3050992] Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear Akshay, </div>
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<div class="MsoNormal">Kindly note that this is an ODA area.</div>
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<div class="MsoNormal">Unfortunately, we won't be able to proceed with the collection from the customer at this address.</div>
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<div class="MsoNormal">Br.</div>
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<div class="MsoNormal">On Sun, Oct 24, 2021 at 4:09 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@[email-masked]</span></a>
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Jamal Sabbah</span></a>,</div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Reminder for the collection.</div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Regards,</div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<span style="font-size:10.0pt">Email:
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.0pt;color:windowtext">[email-masked]</span></a>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, October 18, 2021 10:16 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: New comment - [#3050992] Returns</div>
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<div><b><i><span style='font-size:13.5pt;font-family:"Verdana",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Dear AbdulKareem,<br>
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Kindly advise on the below email.  </span></div>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Best regards, <br>
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<span class="gmail-m-8886627472940332482labelnamesf">Sajeda Alghneimin </span><br>
<span class="gmail-m-8886627472940332482labeltitlesf">Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd6a2912ad81f45a7e2d108d99786bdde%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637707427228479638%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=WR7YiUdXGMxihxSVr%2BzAp9pbYyj17SRFid68OHf94UU%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img width="160" height="160" style="width:1.6666in;height:1.6666in" id="gmail-m_-8886627472940332482_x005f_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3ODU4Nzc1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6FD7FSds4MVSpgfnCihfgQqSi8UOMiwZjKKFaXRORCw" alt="Image removed by sender."></span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><br>
<strong><span style='font-family:"Verdana",sans-serif'>M:</span></strong><span class="gmail-m-8886627472940332482labelnormal"> 800 SHIPA</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd6a2912ad81f45a7e2d108d99786bdde%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637707427228479638%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=WR7YiUdXGMxihxSVr%2BzAp9pbYyj17SRFid68OHf94UU%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#F26641;text-decoration:none'>www.shipa.com</span></a><span class="gmail-m-8886627472940332482labelnormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>
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<strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>From:
</span></strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>CST000000006 Shipa Customer &lt;</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>&gt;<br>
<strong><span style='font-family:"Verdana",sans-serif'>Sent: </span></strong>17/10/2021 11:00 AM GMT+04:00<br>
<strong><span style='font-family:"Verdana",sans-serif'>To: </span></strong></span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>;
 EMP561 Sajeda Alghneimin (</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>)<br>
<strong><span style='font-family:"Verdana",sans-serif'>Cc: </span></strong></span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>;
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>;
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>;
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>;
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>;
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>;
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>;
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><br>
<strong><span style='font-family:"Verdana",sans-serif'>Subject: </span></strong>New comment - [#3050992] Returns<br>
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<span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">حورية الحربي </span>
<span style="font-size:10.5pt;font-family:-apple-system">to HelpBSAE</span>
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Comment added by : Karim Asklany<br>
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Comment Content: </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">Hi
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;text-decoration:none">@AbdulKareem Hassan</span></a><span style="font-size:10.5pt;font-family:-apple-system"> – Please update RVP status - SD003085862.</span>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Best Regards</span></i></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Karim Kamel</span></i></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Landmark Group</span></i></b></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Customer Serveice Executive-Supply Chain</span></i></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Ext: 3702</span></i></div>
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<span style="font-size:10.5pt;font-family:-apple-system">From: Akshay Berry &lt;</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">&gt;<br>
<b>Sent:</b> Saturday, October 16, 2021 4:50 PM<br>
<b>To:</b> Shipa Delivery Support &lt;</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">&gt;;
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">;
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">;
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">; AbdulKareem Hassan &lt;</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">&gt;;
 Aurangzeb Younas &lt;</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">&gt;;
 Ramesh Gottimukkala &lt;</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">&gt;;
 ArishLaila &lt;</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">&gt;; Karim Asklany &lt;</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">&gt;<br>
<b>Subject:</b> RE: [#3050992] - Returns</span>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;text-decoration:none">@AbdulKareem Hassan</span></a><span style="font-size:10.5pt;font-family:-apple-system">
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;text-decoration:none">@Aurangzeb Younas</span></a><span style="font-size:10.5pt;font-family:-apple-system">,</span>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:-apple-system">Reminder for the delivery asap.</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6341980823</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:-apple-system">Return Tracking ID: SD003085862</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:12.0pt;font-family:-apple-system">Akshay Berry</span></b></div>
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<span style="font-size:10.0pt;font-family:-apple-system">Email:
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.0pt;font-family:-apple-system">[email-masked]</span></a>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:-apple-system">T: +971 4 5172125</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Shipa Delivery Support (</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">)
 &lt;</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">&gt;<br>
<b>Sent:</b> Sunday, October 10, 2021 12:18 PM<br>
<b>To:</b> </span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">;
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">;
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system"><br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">&gt;<br>
<b>Subject:</b> RE: [#3050992] - Returns</span>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style='font-size:13.5pt;font-family:"Verdana",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b></div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Dear Team,  <br>
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Kindly note the customer's address is in a remote area, we will check with our team of we can have the order attempted. <br>
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Best regards,  </span></div>
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<span class="gmail-m-8886627472940332482labelnamesf0"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Sajeda Alghneimin
</span></span><span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span class="gmail-m-8886627472940332482labeltitlesf0"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Customer Care</span></span><span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd6a2912ad81f45a7e2d108d99786bdde%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637707427228489632%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=J6WsEJwCx0gUOiahXIQarDZclV1rsQUkn7RDPmFO6As%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img width="160" height="160" style="width:1.6666in;height:1.6666in" id="gmail-m_-8886627472940332482Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3ODU4Nzc1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6FD7FSds4MVSpgfnCihfgQqSi8UOMiwZjKKFaXRORCw" alt="Image removed by sender. Image removed by sender."></span></a><span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>M:</span></strong><span class="gmail-m-8886627472940332482labelnormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'> 800 SHIPA</span></span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd6a2912ad81f45a7e2d108d99786bdde%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637707427228489632%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=J6WsEJwCx0gUOiahXIQarDZclV1rsQUkn7RDPmFO6As%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#F26641;text-decoration:none'>www.shipa.com</span></a><span class="gmail-m-8886627472940332482labelnormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>
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<strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>From:
</span></strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>CST000000006 Shipa Customer &lt;</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>&gt;<br>
<strong><span style='font-family:"Verdana",sans-serif'>Sent: </span></strong>10/10/2021 12:05 PM GMT+04:00<br>
<strong><span style='font-family:"Verdana",sans-serif'>To: </span></strong></span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>;
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>;
</span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><br>
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<strong><span style='font-family:"Verdana",sans-serif'>Subject: </span></strong>Fwd: [#3050992] - Returns<br>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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​We have been informed from your side that you will arrange the collection as soon as possible, so we kindly ask you to arrange the collection on priority basis.</span></div>
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Problem Statement: Late Collection <br>
Order Date : Aug 21, 2021<br>
Order ID: 6341980823 <br>
Return Tracking ID: SD003085862<br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created on 9/28/21 and till now the item has not collected from the customer.<br>
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Regards,<br>
Ziena.</span></div>
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