Subject: Ticket Assigned - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 18 Nov 2021 04:45:03 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Delivery Order # 6365241457 placed on November 9 and till date it's not ready for collection . Your policy is shipment will be delivered within 3 to 5 days
This is the second complain for the same issue in the last month
Please expedite the process and consider to adhere to your policies 
Regards https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3373360