Subject: Ticket Assigned - Conversation with deidre
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 14:33:51 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with deidre deidre                    Bot:  Hi again! Bot:  Please enter your name Customer:  deidre Bot:  Hi Deidre ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8111200716 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:58 AM, 10th Nov                     deidre                    Hi Its been a long time and my order has not been delivered. Everytime it is a address issue           09:59 AM, 10th Nov                     deidre                    Hi Its been a long time and my order has not been delivered. Everytime it is a address issue nobody has even called me from the courier company to check for the address           10:04 AM, 10th Nov                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:05 AM, 10th Nov                   محمد                   Please hold for a moment while I gather those details for you.           10:08 AM, 10th Nov                   محمد                   Please provide us with your contact number and your full address in order to be updated (mobile number - house number - street name - neighborhood - city)           10:09 AM, 10th Nov                   محمد                   Hi, I'm not getting a response from you. Are we still connected?           10:12 AM, 10th Nov                   محمد                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:14 AM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3342121