Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Sep 2021 06:13:49 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hello Centrepoint! </div>
<div id="yMail_cursorElementTracker_1630822375176">Any update regarding my issues???  Haven't heard from you. I sent you an email but no reply.please respond!<br id="yMail_cursorElementTracker_1630822368362"><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Fri, Sep 3, 2021 at 19:00, petty nasra</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6336012470"><div>Hello Centrepoint!<div id="yiv6336012470yMail_cursorElementTracker_1630681050536"><br></div>
<div id="yiv6336012470yMail_cursorElementTracker_1630681053887">Any update regarding my issue?</div>
<div id="yiv6336012470yMail_cursorElementTracker_1630681148974">I am still waiting from your side regarding my return item at your your warehouse.. It's taking too long.</div>
<div id="yiv6336012470yMail_cursorElementTracker_1630681167633">Please make  it asap.</div>
<div id="yiv6336012470yMail_cursorElementTracker_1630681203513"><br></div>
<div id="yiv6336012470yMail_cursorElementTracker_1630681203712">Thank you.</div>
<div id="yiv6336012470yMail_cursorElementTracker_1630681206161"><br></div>
<div id="yiv6336012470yMail_cursorElementTracker_1630681206328">Regard,</div>
<div id="yiv6336012470yMail_cursorElementTracker_1630681208942">Nasra</div>
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<div id="yiv6336012470ymail_android_signature"><a rel="noreferrer" id="yiv6336012470ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv6336012470yqt3433614422" id="yiv6336012470yqt57266"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Mon, Aug 30, 2021 at 15:21, petty nasra</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv6336012470"><div>OK thanks for your reply. I hope you can find that item asap. The details I already gave in this email below that can help you to find the item.<div id="yiv6336012470yMail_cursorElementTracker_1630322370974"><br></div>
<div id="yiv6336012470yMail_cursorElementTracker_1630322371102">I need to return it to the Stylishop because they also waiting for that item.</div>
<div id="yiv6336012470yMail_cursorElementTracker_1630322385140"><br></div>
<div id="yiv6336012470yMail_cursorElementTracker_1630322385493">Your understanding is greatly appreciated.</div>
<div id="yiv6336012470yMail_cursorElementTracker_1630322441479"><br></div>
<div id="yiv6336012470yMail_cursorElementTracker_1630322441663">Please keep me updated.<br><div id="yiv6336012470yMail_cursorElementTracker_1630322304495"><br></div>
<div id="yiv6336012470yMail_cursorElementTracker_1630322304622">Thank you.</div>
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<div id="yiv6336012470yMail_cursorElementTracker_1630322307566">Regards,</div>
<div id="yiv6336012470yMail_cursorElementTracker_1630322311005">Petty Nasra<br id="yiv6336012470yMail_cursorElementTracker_1630322083974"><br><div id="yiv6336012470ymail_android_signature"><a rel="noreferrer" id="yiv6336012470ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv6336012470yqt8066098969" id="yiv6336012470yqt14330"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Mon, Aug 30, 2021 at 0:57, petty nasra</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv6336012470"><div>Hello, <div id="yiv6336012470yMail_cursorElementTracker_1630270529515"><br></div>
<div id="yiv6336012470yMail_cursorElementTracker_1630270529813">Any update on my issue?  </div>
<div id="yiv6336012470yMail_cursorElementTracker_1630270553768"><div id="yiv6336012470yMail_cursorElementTracker_1630270525042">
<br><div id="yiv6336012470ymail_android_signature"><a rel="noreferrer" id="yiv6336012470ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv6336012470yqt2341838228" id="yiv6336012470yqt73548"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Thu, Aug 26, 2021 at 21:57, petty nasra</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv6336012470"><div>
<div class="yiv6336012470ydp6b6e83feyahoo-style-wrap" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><div id="yiv6336012470ydp6b6e83feyiv2506780207"><div class="yiv6336012470ydp6b6e83feyiv2506780207ydp1311a7a3yahoo-style-wrap">
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        <div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px">To whom it may concern.</div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><br></div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px">Hi. </div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><br></div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px">For your information, I already gave all my details on the email earlier. I also had contacted the Centrepoint and spoke to the staff name Mira, Alla and Dania and explained to them. Regarding my issue, I had gave my return item to a wrong delivery company that came to my house on 17 August 2021, around 2.30pm and he had put it at your warehouse Centrepoint.</div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><br></div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px">I will give again all my details here and please take an action on this as my item has been at your warehouse for so long and I really need your help to find it and deliver it to my address so that I can return it to <span style="background-color:rgb(255, 255, 255)"><font color="#cd232c" style="background-color:inherit"><b>Aramex</b></font></span> which is the correct delivery company. This item I purchased from Stylishop through online. <font color="#cd232c"><b>Please open the 2 attachments below for more details. </b></font><br>
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<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px">1. <b>Order number</b>
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<b>   <font color="#cd232c"> 7000092867 (This order number is by </font></b><b><font color="#cd232c">Stylishop)</font></b>
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<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><b><br></b></div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px">2. <b>Courier Company Name</b>
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<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><b>    <font color="#cd232c">Landmark Group</font></b></div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><b><br></b></div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px">3.<b> Return Tracking ID                         </b>
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<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><b>    <font color="#cd232c">R000293483 ( This return tracking ID is by Aramex <span><b style="font-family:verdana, helvetica, sans-serif;font-size:16px">Delivery Company who</b></span></font></b></div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><b><font color="#cd232c"><span><b style="font-family:verdana, helvetica, sans-serif;font-size:16px">                             supposed to collect my return item))</b></span>   </font>                                   </b></div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><b><br></b></div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px">4.<b>  Mobile Number of the courier guy</b>
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<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><b>    <font color="#cd232c"> +971 564153023  </font></b></div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><b><br></b></div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px">5.<b> Courier guy name                           </b>
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<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><b>    <font color="#cd232c">Ali</font></b></div>
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<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px">Really much appreciated if you could help me on this. Hope it can be solved as soon as possible.</div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><br></div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><b>My contact details:</b></div>
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<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><b>Name                : Petty Nasra</b></div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><b>Mobile number :+971 545940499</b></div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><b>Address            : Flat 102, Naema Ali Buamim Building, Oud Metha, Dubai. </b></div>
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<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px">Thank you.</div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px"><br></div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px">Best Regards,</div>
<div dir="ltr" style="font-family:verdana, helvetica, sans-serif;font-size:16px">Petty Nasra</div>
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                    On Thursday, 26 August 2021, 07:19:45 pm GMT+4, Centrepoint &lt;[email-masked]&gt; wrote:
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3017220</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Nikhil Bishnoi : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Petty,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for contacting us. <br><br>We would be happy to help you. However for us to check and investigate, we would require the correct order number. Also, please share with us the courier company name, return tracking id and the mobile number of the courier guy, who collected your returns.<br>
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<div dir="ltr">​<br>
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<div dir="ltr">Looking forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
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