Subject: Re: drop payment // [email-masked]
From: Apoorv Joshi <[email-masked]>
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, MOHAMMED FAHIM <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, AHMED OMER <[email-masked]>
Date: Mon, 30 Aug 2021 03:49:53 -0700 (MST)

Dear Alinaqi, 

We have asked the customer to share the card number and a screenshot from the bank statement showing the deduction if possible. We will update you as soon as the customer share with us any of the mentioned details to check further. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmed Ibrahim Waheed Mohamed" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Alinaqi Bhavnagri" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "MOHAMMED FAHIM" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "AHMED OMER" <[email-masked]> 
Sent: Monday, August 23, 2021 1:13:22 PM 
Subject: RE: drop payment // [email-masked] 

Dear Akshay 

Good day 

As per our call 

We looked for this customer transaction and we didn’t find any transaction with AUTH 894197 

According to that we need the customer to share any evidence that he done the payment to share it with the bank 

Kindly once you got any reply from the customer side 

Share it accordingly 

Thanks in advance 

Best Regardes 

Ahmed Ibrahim | Finance Assistant 

Orient International Trading Ltd | Landmark Group 

Mirage Mall, 1 st Settlement, Suez Road, New Cairo, Egypt 

Tel: +2 010 260 999 00 | +2 010 260 999 11 | Fax: +2 010 260 948 48 

Mob +201097974679 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAhmed.ibrahim%40landmarkgroup.com%7Ca17ff9483b9642a378e408d8f414ad05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637527716935716694%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Q%2B0xrsYG6COkYSo%2Bm56xW%2FgmOjDFugzBjICUAJXcsBo%3D&reserved=0 | www.landmarkgroup.com ] 

From: Akshay Berry <[email-masked]> 
Sent: Saturday, August 21, 2021 7:28 AM 
To: Apoorv Joshi <[email-masked]>; Ahmed Ibrahim Waheed Mohamed <[email-masked]>; Alinaqi Bhavnagri <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; MOHAMMED FAHIM <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; AHMED OMER <[email-masked]> 
Subject: RE: drop payment // [email-masked] 

Hi [ mailto:[email-masked] | 
@Alinaqi Bhavnagri ] [ mailto:[email-masked] | 
@Ahmed Ibrahim Waheed Mohamed ] , 

Reminder on this. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 20, 2021 3:27 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED FAHIM < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: drop payment // [ mailto:[email-masked] | [email-masked] ] 

External email sender, please take precaution. 

Hi Akshay, 

Kindly assist in getting this closed at the earliest. 

Regards, 

Apoorv. 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ahmed Ibrahim Waheed Mohamed" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Alinaqi Bhavnagri" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "MOHAMMED FAHIM" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 9 August, 2021 14:43:17 
Subject: RE: drop payment // [ mailto:[email-masked] | [email-masked] ] 

Hi [ mailto:[email-masked] | 
@Ahmed Ibrahim Waheed Mohamed ] , 

Please check and confirm if the amount was received and captured at our end as customer is claiming the same and there is no order reflecting in the account. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 9, 2021 1:08 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED FAHIM < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: drop payment // [ mailto:[email-masked] | [email-masked] ] 

Hi [ mailto:[email-masked] | 
@Akshay Berry ] 

Did it required manual refund 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 9, 2021 10:48 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED FAHIM < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: drop payment // [ mailto:[email-masked] | 
[email-masked] ] 

Looping [ mailto:[email-masked] | 
@Alinaqi Bhavnagri ] [ mailto:[email-masked] | 
@Ahmed Ibrahim Waheed Mohamed ] , 

Please assist in the below case. 

Amount: EGP435.70 

Date of deduction :30/06/21 at 11:43 am 

Authorization Code: 894197 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 9, 2021 10:17 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED FAHIM < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: drop payment // [ mailto:[email-masked] | 
[email-masked] ] 

[ mailto:[email-masked] | @Akshay Berry ] 

Kindly help out on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 3, 2021 4:07 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED FAHIM < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: drop payment // [ mailto:[email-masked] | 
[email-masked] ] 

External email sender, please take precaution. 

Hi Jessie, 

Kindly assist to check regarding the below drop payment case for EG. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "MOHAMMED FAHIM" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 30, 2021 9:36:28 PM 
Subject: Re: drop payment // [ mailto:[email-masked] | [email-masked] ] 

Hi Team, 

Please assist to investigate regarding the below drop payment. 

Regards, 

Apoorv 

From: "MOHAMMED FAHIM" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: drop payment // [ mailto:[email-masked] | [email-masked] ] 

Hi Team, 

Customer email : [ mailto:[email-masked] | [email-masked] ] 

Problem Statement : drop payment 

Amount: EGP435.70 

Date of deduction :30/06/21 at 11:43 am 

Authorization Code: 894197 

​ 

Please check and do the needful. 

Regards, 

Fahim 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAhmed.ibrahim%40landmarkgroup.com%7C770a6ad7d29c4bd0582308d964646639%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637651204631234040%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cTM19C%2Bn4r36UdfomLtVQekqdpaXGp4lioNDsGvdF7k%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com