Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Aug 2021 03:33:39 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="direction: rtl">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MTMzMTA0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UxOkqlD0rnoltQXKwOE25A30v_K9IBPxxhbWFLt178k"><br>
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<br><div dir="rtl">‫أُرسلت من الـ iPhone‬</div>
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<br><blockquote>‫في ٢٥‏/٠٨‏/٢٠٢١ الساعة ٥:٠١ ص، كتب/كتبت ‏Centrepoint ‏&lt;[email-masked]&gt;:‬<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div style='box-sizing: border-box; padding: 0px 16px 16px 48px; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><div style="box-sizing: border-box; display: flex; flex-direction: column"><div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); margin: 0px; padding: 0px"><div style="box-sizing: border-box; padding: 0px 16px"><div style="box-sizing: border-box"><div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><div style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">مرحبا مها</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style='box-sizing: border-box; color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 16px; background-color: rgb(253, 253, 252)'></div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">شكرا لتواصلك معنا</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">نشكركم مجدداً على تسوقكم معنا, تقبلي كامل إعتذارنا عن الإزعاج و التأخير الذي تسببنا به.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style='box-sizing: border-box; color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 16px; background-color: rgb(253, 253, 252)'></div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">يرجى تزويدنا بالبيانات المرفقه اعلاه لنتمكن من خدمتك باكمل وجه ممكن وتتمكن من استرداد اموالك كما ينبغي. </div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br></div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">لا تترددي في الاتصال بنا للحصول على مزيد من المساعدة.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style='box-sizing: border-box; color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 16px; background-color: rgb(253, 253, 252)'></div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">اصدقائك</div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">فريق الدعم</div>
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</div></blockquote>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2992955