Subject: [JIRA] (REL-145132) Refund issue // 8276793078 RMA // 1001150435
From: "Apoorv Joshi (Jira)" <[email-masked]>
To: "Ahmed Omer" <[email-masked]>
Date: Fri, 20 Aug 2021 09:26:44 +0000

Apoorv Joshi *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-145132 Refund issue // 8276793078 RMA // 1001150435 

Apoorv Joshi *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiZWU1ODUyZWUxZDkxNDQ4ZGJiZThjNTg0ZjYxNWMwYjUiLCJwIjoiaiJ9 )

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REL-145132 ( https://landmark.atlassian.net/browse/REL-145132?atlOrigin=eyJpIjoiZWU1ODUyZWUxZDkxNDQ4ZGJiZThjNTg0ZjYxNWMwYjUiLCJwIjoiaiJ9 )

Refund issue // 8276793078 RMA // 1001150435 ( https://landmark.atlassian.net/browse/REL-145132?atlOrigin=eyJpIjoiZWU1ODUyZWUxZDkxNDQ4ZGJiZThjNTg0ZjYxNWMwYjUiLCJwIjoiaiJ9 )
Apoorv Joshi 1:23 PM GST

Hi @Neha K As per the xls file shared with us under this Jira on Aug 1, 2021 - This file has the order 8276793078 and the 4.2 My Credits showing on it but they are showing “in progress“.

As per customer she is continuously coming to us and is denying receiving this My Credit.

Could you please recheck her account and process this if they are perhaps still under progress.. The images which customer has shared are as follows:

Attached file

View issue ( https://landmark.atlassian.net/browse/REL-145132?atlOrigin=eyJpIjoiZWU1ODUyZWUxZDkxNDQ4ZGJiZThjNTg0ZjYxNWMwYjUiLCJwIjoiaiJ9 )

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