Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Aug 2021 07:29:12 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Returns  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Still I did not receive my refund</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, July 25, 2021 8:34 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2856182] - Returns
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<div dir="ltr">Hi Mohammad,</div>
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<div>Thank you for reaching out to us.</div>
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We apologize for the inconvenience that has happened.</div>
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Regarding the order: 6323790394 Please note that the refund has been processed successfully from our side for the amount (250 SAR), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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Feel free to reach out to us for any further assistance.</div>
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Your Friends</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2856182