Subject: New Reply Received - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Aug 2021 10:41:04 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  need esc  Ticket comment <div>Dears, </div>
<div>
<br>
</div>
<div>Thank you for following up , still it doesnt mean Im happy with the situation as it took very long time for you courier team to do their work!!</div>
<div>
<br>
</div>
<div>Anyhow, tge finally collected yesterday and now Im waiting for the refund to process.</div>
<div>
<br>
</div>
<div>Regards</div>
<div>
<br>
</div>
<div>
<br>
</div>
<div>
<br>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, August 11, 2021 9:23 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2693600] - need esc
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Zahra,</div>
<div dir="ltr">
<div>
<br>
</div>
<div>Thank you for contacting us.</div>
<div>
<br>
</div>
<div dir="ltr">We would like to inform you that the courier team has told us that they will arrange an appointment to collect the order. Please wait for the courier team to contact you as soon as possible. incase the collection not done in next days, please
 contact us and we will take the necessary measures as soon as possible.</div>
<div>
<br>
</div>
<div>We apologize again and hope that you will accept our apology</div>
<div>
<br>
</div>
<div>Thank you for shopping with us</div>
<div> </div>
<div>Feel free to contact us for further assistance.</div>
<div> </div>
<div>your friends,</div>
<div>Support Team</div>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2693600