Subject: New Reply Received - Re: Your return request has been cancelled
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 10 Aug 2021 12:25:46 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re: Your return request has been cancelled  Ticket comment <div style="direction: ltr">I have requested 2  return orders and already gave them to the courrier but later u sent me email says one of them was cancelled I dont know why u do that!! Here is my orders num<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0Njk0Njc2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Fjkq8koBjiX9a7BoMU4U1WyfK42CJYVTrsETHB0X-LM">
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<div dir="ltr">Sent from my iPhone</div>
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<blockquote></blockquote>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Aug 8, 2021, at 4:54 PM, Salwa Alghamdi &lt;[email-masked]&gt; wrote:<br>
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<blockquote>
<div dir="ltr"> Why u cancelled it!! I did not request to cancel!! I already gave it to the courrier ! <br>
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<div dir="ltr">Sent from my iPhone</div>
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<blockquote>On Aug 8, 2021, at 2:58 PM, Max Fashion &lt;[email-masked]&gt; wrote:<br>
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<table class="content" border="0" cellpadding="0" cellspacing="0" style="max-width: 620px; width: 100%; font-family: Helvetica, Arial, sans-serif; background: #ffffff;background-color:FFFFFF" align="center">

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Order #8282363809 </td>
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<td style="padding:35px 0 0 5px"><a href="https://www.maxfashion.com/kw/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_KW_en" style="display:inline-block" rel="noreferrer"><img style=" border:0; margin:0" alt=" Max logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-max.png" width="90"></a></td>
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<td colspan=" 2" style="padding:15px 0 0 0">Download our apps now</td>
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<a href="https://itunes.apple.com/kw/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_KW_en" target="_blank" rel="noreferrer"><img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
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<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_KW_en" target="_blank" rel="noreferrer"><img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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<td align=" left" style="padding:2px 0 0 10px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_KW_en" style="text-decoration:none;color:#202020" rel="noreferrer">Android</a></td>
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<span class="navmenu"><a href="https://www.maxfashion.com/kw/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_KW_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Women</a></span>
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<span class="navmenu"><a href="https://www.maxfashion.com/kw/en/department/shoes?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_KW_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff; padding:10px 6px;word-wrap:normal" rel="noreferrer">Shoes</a></span>
<span class="navmenu"><a href="https://www.maxfashion.com/kw/en/inspiration?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_KW_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Inspiration</a></span>
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<td align="left" style="line-height:28px;font-size:24px;text-align:left;font-family:Helvetica, Arial, sans-serif; color:#242428">
We’ve cancelled your return </td>
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<td align="left" style="line-height:20px;font-size:16px;text-align:left;font-family:Helvetica, Arial, sans-serif; color:#333333">
Hi Salwa Alghamdi, your return <span style="color:#00b9e5">1001213491</span> for order
<span style="color:#00b9e5"><a href="https://www.maxfashion.com/kw/en/my-account/order/8282363809?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_KW_en" style="color:#00b9e5;text-decoration:none" rel="noreferrer">8282363809</a></span> has been cancelled
 as requested by you <br>
<br>
Feel free to reach out to us if you need any further assistance </td>
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<strong>Order Details </strong>
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Item</div>
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<div style="font-size: 15px; color: #202020; padding: 0; line-height: 20px; margin: 0">
Description</div>
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<div style="font-size: 15px; color: #202020; padding: 0; line-height: 20px; margin: 0">
Total Price</div>
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<td align="left"><a href="https://www.maxfashion.com/kw/en/p/163080377?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_KW_en" rel="noreferrer"><img alt="" src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/SU21KBDR409BCTBLACKDARK-SU21KBDR409BCT-MXSS21010521_01-2100.jpg" class="product" width="100%" style="padding: 20px 0 0 0; max-width: 135px">
</a></td>
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<td width="40%" style="padding: 15px" align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color: #3d4648; font-size: 14px; font-family: Helvetica, Arial, sans-serif">
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<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="left">
<strong>MAX</strong>
</td>
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<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="left">Skinny Fit Solid Ankle-Length Ponte Pants
</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Color: Black</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Size: XL
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Quantity: 1</td>
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<td width="30%" style="padding: 20px 10px 0 0; color: #3d4648; font-weight: 600" align="right">
KWD 1.8 </td>
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<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size: 13px">
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<td width="28%" align="center">
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<td align="left"><a href="https://www.maxfashion.com/kw/en/p/163131686?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_KW_en" rel="noreferrer"><img alt="" src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/SS21WT896CTBROWNMEDIUM-SS21WT896CT-MXSS21010521_02-2100.jpg" class="product" width="100%" style="padding: 20px 0 0 0; max-width: 135px">
</a></td>
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<td width="40%" style="padding: 15px" align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color: #3d4648; font-size: 14px; font-family: Helvetica, Arial, sans-serif">
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<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="left">
<strong>MAX</strong>
</td>
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<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="left">Solid Shirt with Long Sleeves and Collar
</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Color: Brown</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Size: 10
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Quantity: 1</td>
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<td width="30%" style="padding: 20px 10px 0 0; color: #3d4648; font-weight: 600" align="right">
KWD 2.2 </td>
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<td align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size: 13px">
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<td width="28%" align="center">
<table border="0" cellpadding="0" cellspacing="0" align="left" width="100%">
<tbody>
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<td align="left"><a href="https://www.maxfashion.com/kw/en/p/163031310?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_KW_en" rel="noreferrer"><img alt="" src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/SS21DT401DBLUELIGHT-SS21DT401D-MXSS21010521_01-2100.jpg" class="product" width="100%" style="padding: 20px 0 0 0; max-width: 135px">
</a></td>
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</tbody>
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</td>
<td width="40%" style="padding: 15px" align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color: #3d4648; font-size: 14px; font-family: Helvetica, Arial, sans-serif">
<tbody>
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<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="left">
<strong>MAX</strong>
</td>
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<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="left">Solid Tunic with Collared Neck and Long Sleeves
</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Color: Blue</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Size: 10
</td>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Quantity: 1</td>
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</tbody>
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</td>
<td width="30%" style="padding: 20px 10px 0 0; color: #3d4648; font-weight: 600" align="right">
KWD 2.2 </td>
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</td>
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<td align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size: 13px">
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<td width="28%" align="center">
<table border="0" cellpadding="0" cellspacing="0" align="left" width="100%">
<tbody>
<tr>
<td align="left"><a href="https://www.maxfashion.com/kw/en/p/163125511?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_KW_en" rel="noreferrer"><img alt="" src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/CU05CLPURPLEDARK-CU05CL-MXSS21010521_01-2100.jpg" class="product" width="100%" style="padding: 20px 0 0 0; max-width: 135px">
</a></td>
</tr>
</tbody>
</table>
</td>
<td width="40%" style="padding: 15px" align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color: #3d4648; font-size: 14px; font-family: Helvetica, Arial, sans-serif">
<tbody>
<tr>
<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="left">
<strong>MAX</strong>
</td>
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<td style="padding: 8px 0 0 0; color: #3d4648; font-weight: 600" align="left">Textured Midi Tiered Dress with Bishop Sleeves and Ruffle Detail
</td>
</tr>
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<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Color: Purple</td>
</tr>
<tr>
<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Size: 10
</td>
</tr>
<tr>
<td style="padding: 4px 0 0 0; color: #3d4648; font-weight: 300" align="left">Quantity: 1</td>
</tr>
</tbody>
</table>
</td>
<td width="30%" style="padding: 20px 10px 0 0; color: #3d4648; font-weight: 600" align="right">
KWD 4.6 </td>
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<td width="50%"> </td>
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<table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px;text-align:left">
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<td style="font-family:Arial, Helvetica, sans-serif;line-height:25px;font-size:14px;color:#333333">
Total </td>
<td style="font-family:Arial, Helvetica, sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
<strong>KWD 10.8</strong> </td>
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<td>
<a href="https://www.facebook.com/MaxFashionMENA" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer"><img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width=" 38"></a>
</td>
<td style="font-size:11px;padding-left:20px">
<div style="margin:0; padding:0; line-height:20px">
<strong>Connect with us</strong> on your favourite social network.</div>
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</div>
</td>
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<tr>
<td align="center" width="100%">
<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%">
<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9" class=" getintouch">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px" width="100%">
<tbody>
<tr>
<td>
<a href="https://twitter.com/maxfashionMENA" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer"><img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a>
</td>
<td style="font-size:11px;padding-left:20px">
<div style="margin:0; padding:0; line-height:20px">Reach out in 140 characters! We are
<strong>@maxfashionMENA</strong>.</div>
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</td>
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</tbody>
</table>
</div>
<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%">
<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9" class=" getintouch">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px" width="100%">
<tbody>
<tr>
<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
<td style="font-size:11px;padding-left:20px">
<div style="margin:0; padding:0; line-height:20px">
<strong>Call us on 18-00-871.</strong>
<br>
7 days a week, 24 hours a day</div>
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</div>
</td>
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<tr>
<td class="two-column" style="padding: 5px 0 0 0; background: #eeeeee" align="center">

<div class="content">
<div class=" column" style="width:49%; display:inline-block">
<table width="100%">
<tbody>
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<td class=" inner" align="left">
<table class="contents">
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<td align="left"><span style="font-size:11px; color:#848483">© 2021 Retail World Limited
</span></td>
<td> </td>
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</div>

<div class=" column" style="width:49%; display:inline-block">
<table width="100%">
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<td class=" inner" align="right">
<table class="contents">
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<td style=" text-align:right; width:100%" align="right"><span style="font-size:11px;color:#848483"><a href="https://www.maxfashion.com/kw/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_KW_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">Privacy
 Policy</a>  | <a href="https://www.maxfashion.com/kw/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_KW_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">
Terms &amp; Conditions</a> </span></td>
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</td>
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</div>
</div>

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</div>
</blockquote>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2956140