Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Aug 2021 19:51:07 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi team,<div dir="auto"><br></div>
<div dir="auto">Still amount is not refunded yet to my account in app.</div>
<div dir="auto"><br></div>
<div dir="auto">Please check and let us, it's been too long</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Karthika Yaswanth</div>
<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Aug 9, 2021, 12:17 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2701647</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Mohammad Tawfik : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Karthika,<br><br>Thank you for your reply.<br><br>We apologize for the inconvenience caused to you.<br><br>Please be assured as we have now escalated this issue to our technical team with the screenshot you provided and they informed us that the issue is fixed, so please check now and revert.</div>
<div dir="ltr">​<br>Please allow us time to get this fixed for you.<br><br>We thank you for your understanding and cooperation. Please let us know about your feedback.<br><br>Your friends,<br>The Support Team</div>
</div></div>
<div></div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2701647