Subject: New Reply Received - Returns
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Wed, 04 Aug 2021 12:22:58 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Returns  Ticket comment <div style="direction: rtl">
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<span class="s1">السلام</span><span class="s2"> </span><span class="s1">عليكم</span><span class="s2"> </span>
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<span class="s2"></span><br>
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<span class="s1">تاخر</span><span class="s2"> </span><span class="s1">ارجاع</span><span class="s2"> </span><span class="s1">مبلغ</span><span class="s2"> </span><span class="s1">عملية</span><span class="s2"> </span><span class="s1">تم</span><span class="s2"> </span><span class="s1">رفضها</span><span class="s2">. </span><span class="s1">من</span><span class="s2"> </span><span class="s1">سوق</span><span class="s2"> </span><span class="s3">(</span><span class="s2"> </span><span class="s1">هوم</span><span class="s2"> </span><span class="s1">سنتر</span><span class="s2"> </span><span class="s3">)</span><span class="s2"> </span>
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<span class="s2"></span><br>
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<span class="s1">في</span><span class="s2"> </span><span class="s1">تاريخ</span><span class="s2"> </span><span class="s1">٢٩</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">شهر</span><span class="s2"> </span><span class="s1">٥</span><span class="s2">.
  </span><span class="s1">حاولت</span><span class="s2"> </span><span class="s1">اشري</span><span class="s2"> </span><span class="s1">اونلاين</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s3">(</span><span class="s2"> </span><span class="s1">هوم</span><span class="s2"> </span><span class="s1">سنتر</span><span class="s2"> </span><span class="s3">)</span><span class="s2">   </span><span class="s1">لقطعه</span><span class="s2"> </span><span class="s1">بمبلغ</span><span class="s2"> </span><span class="s1">١٥١</span><span class="s2"> </span><span class="s1">دينار</span><span class="s2"> </span>
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<span class="s1">ظهر</span><span class="s2"> </span><span class="s1">على</span><span class="s2"> </span><span class="s1">الشاشه</span><span class="s2"> </span><span class="s1">العمليه</span><span class="s2"> </span><span class="s1">مرفوضه</span><span class="s2">. </span>
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<span class="s1">حاولت</span><span class="s2"> </span><span class="s1">مره</span><span class="s2"> </span><span class="s1">اخرى</span><span class="s2">.  </span><span class="s1">طلع</span><span class="s2"> </span><span class="s1">لي</span><span class="s2"> </span><span class="s1">ان</span><span class="s2"> </span><span class="s1">العمليه</span><span class="s2"> </span><span class="s1">مرفوضه</span><span class="s2">.
  </span><span class="s1">و</span><span class="s2"> </span><span class="s1">حاولت</span><span class="s2"> </span><span class="s1">للمره</span><span class="s2"> </span><span class="s1">الثالثه</span><span class="s2"> </span><span class="s1">هم</span><span class="s2"> </span><span class="s1">طلع</span><span class="s2"> </span><span class="s1">لي</span><span class="s2"> </span><span class="s1">العمليه</span><span class="s2"> </span><span class="s1">مرفوضه</span><span class="s2">.
  </span><span class="s3">(</span><span class="s2"> </span><span class="s1">صورت</span><span class="s2"> </span><span class="s1">الشاشه</span><span class="s2"> </span><span class="s1">ان</span><span class="s2"> </span><span class="s1">يطلع</span><span class="s2"> </span><span class="s1">لي</span><span class="s2"> </span><span class="s1">العمليه</span><span class="s2"></span><span class="s1">مرفوضه</span><span class="s2"> </span><span class="s3">)</span><span class="s2"> </span>
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<span class="s1">بعدين</span><span class="s2"> </span><span class="s1">انسحب</span><span class="s2"> </span><span class="s1">مني</span><span class="s2"> </span><span class="s1">١٥١</span><span class="s2"> </span><span class="s1">دينار</span><span class="s2">. </span><span class="s1">لكل</span><span class="s2"> </span><span class="s1">عمليه</span><span class="s2">.
  </span><span class="s1">يعني</span><span class="s2"> </span><span class="s1">٤٥٣</span><span class="s2"> </span><span class="s1">دينار</span><span class="s2"> </span>
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<span class="s1">تواصلت</span><span class="s2"> </span><span class="s1">معهم</span><span class="s2"> </span><span class="s1">على</span><span class="s2"> </span><span class="s1">الايميل</span><span class="s2">. </span><span class="s1">ردو</span><span class="s2">.
  </span><span class="s1">ان</span><span class="s2"> </span><span class="s1">راح</span><span class="s2"> </span><span class="s1">ترجع</span><span class="s2"> </span><span class="s1">الفلوس</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">٤</span><span class="s2">- </span><span class="s1">١٥</span><span class="s2"> </span><span class="s1">يوم</span><span class="s2"> </span>
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<span class="s1">بعد</span><span class="s2"> </span><span class="s1">٤</span><span class="s2"> </span><span class="s1">ايام</span><span class="s2"> <span class="Apple-converted-space"> </span></span><span class="s1">رجعو</span><span class="s2"> </span><span class="s1">ا</span><span class="s2">. </span><span class="s1">اول</span><span class="s2"> </span><span class="s1">مبلغ</span><span class="s2">.
     </span><span class="s1">تواصلت</span><span class="s2"> </span><span class="s1">معهم</span><span class="s2"> </span><span class="s1">اكثر</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">٥</span><span class="s2"> </span><span class="s1">مرات</span><span class="s2">.
  </span><span class="s1">و</span><span class="s2"> </span><span class="s1">كل</span><span class="s2"> </span><span class="s1">مره</span><span class="s2">. </span><span class="s1">يبلغوني</span><span class="s2"> </span><span class="s1">ان</span><span class="s2"> </span><span class="s1">راح</span><span class="s2"> </span><span class="s1">يرفعونها</span><span class="s2"> </span><span class="s1">للماليه</span><span class="s2">.
    </span><span class="s3">(</span><span class="s2"> </span><span class="s1">زودتهم</span><span class="s2"> </span><span class="s1">برقم</span><span class="s2"> </span><span class="s1">العمليات</span><span class="s2"></span><span class="s1">الثلاث</span><span class="s2">.
 - </span><span class="s1">رقم</span><span class="s2"> </span><span class="s1">البنك</span><span class="s2"> -</span><span class="s3">)</span><span class="s2">.   </span><span class="s1">و</span><span class="s2">  </span><span class="s1">تاخرو</span><span class="s2"> </span><span class="s1">اكثر</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">١٥</span><span class="s2"> </span><span class="s1">يوم</span><span class="s2">.
  </span><span class="s3">((</span><span class="s2">. </span><span class="s1">بلغتهم</span><span class="s2"> </span><span class="s1">اني</span><span class="s2"> </span><span class="s1">راح</span><span class="s2"> </span><span class="s1">اتواصل</span><span class="s2"> </span><span class="s1">مع</span><span class="s2"> </span><span class="s1">حماية</span><span class="s2"> </span><span class="s1">المستهلك</span><span class="s2"> </span><span class="s3">)</span><span class="s2"> </span><span class="s1">لان</span><span class="s2"> </span><span class="s1">مقرهم</span><span class="s2"> </span><span class="s1">مو</span><span class="s2"> </span><span class="s1">في</span><span class="s2"> </span><span class="s1">الكويت</span><span class="s2"> </span><span class="s1">في</span><span class="s2"> </span><span class="s1">دبي</span><span class="s2">.
     </span><span class="s1">و</span><span class="s2"> </span><span class="s1">بتاريخ</span><span class="s2"> </span><span class="s1">٤</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">شهر</span><span class="s2"> </span><span class="s1">٦</span><span class="s2">.
  </span><span class="s1">رجع</span><span class="s2"> </span><span class="s1">المبلغ</span><span class="s2">. </span><span class="s1">الثاني</span><span class="s2">.     </span><span class="s1">و</span><span class="s2"> </span><span class="s1">المبلغ</span><span class="s2"> </span><span class="s1">الثالث</span><span class="s2"> </span><span class="s1">للحين</span><span class="s2"> </span><span class="s1">ما</span><span class="s2"> </span><span class="s1">رجع</span><span class="s2">.
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<span class="s1">عند</span><span class="s2"> </span><span class="s1">صور</span><span class="s2"> </span><span class="s1">لرقم</span><span class="s2"> </span><span class="s1">العمليات</span><span class="s2">. </span><span class="s1">و</span><span class="s2"> </span><span class="s1">رقم</span><span class="s2"> </span><span class="s1">الطلب</span><span class="s2">.
  </span><span class="s1">و</span><span class="s2"> </span><span class="s1">صوره</span><span class="s2"> </span><span class="s1">العمليات</span><span class="s2">  </span><span class="s1">اللي</span><span class="s2"> </span><span class="s1">كان</span><span class="s2"> </span><span class="s1">مكتوب</span><span class="s2"> </span><span class="s1">مرفوضه</span><span class="s2">.
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<span class="s1">رقم</span><span class="s2"> </span><span class="s1">العمليات</span><span class="s2"> </span><span class="s1">الثلاث</span><span class="s2"> </span><span class="s3">(</span><span class="s2"> </span><span class="s1">رقم</span><span class="s2"> </span><span class="s1">البنك</span><span class="s2"> </span><span class="s3">)</span><span class="s2"> </span>
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<span class="s1">رقم</span><span class="s2"> </span><span class="s1">البنك</span><span class="s2"> </span><span class="s1">للعمليه</span><span class="s2">  </span><span class="s1">الاول</span><span class="s2">. </span><span class="s1">هو</span><span class="s2"> </span><span class="s3">(</span><span class="s2"> 11499000372</span><span class="s3">)</span>
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<span class="s1">رقم</span><span class="s2"> </span><span class="s1">البنك</span><span class="s2"> </span><span class="s1">للعمليه</span><span class="s2"> </span><span class="s1">الثانيه</span><span class="s2"> </span><span class="s1">هو</span><span class="s2"> </span><span class="s3">(</span><span class="s2">114980003383</span><span class="s3">)</span>
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<span class="s1">رقم</span><span class="s2"> </span><span class="s1">البنك</span><span class="s2"> </span><span class="s1">للعمليه</span><span class="s2"> </span><span class="s1">الثالثه</span><span class="s2"> </span><span class="s1">هو</span><span class="s2"> </span><span class="s3">(</span><span class="s2"> 114933002121</span><span class="s3">)</span>
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<div dir="rtl">‫أُرسلت من الـ iPhone‬</div>
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<blockquote>‫في ٠٤‏/٠٨‏/٢٠٢١ الساعة ١:١٦ م، كتب/كتبت ‏Home Centre UAE ‏&lt;[email-masked]&gt;:‬<br>
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<div dir="rtl">مرحباً حنان,<br>
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نشكركم على الاتصال بنا.<br>
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تقبل اعتذارنا الكامل عن الإزعاج والتأخير.</div>
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<div dir="rtl">نحن نعتذر بصدق عن أي إزعاج تسببنا به . نرجوا من فضلك تزويدنا برقم طلبك وتزويدنا بمزبد من المعلومات حول استفسارك  حتى نساعدك وفقًا لذلك.</div>
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<div dir="rtl">نتطلع إلى الاستماع منك قريبًا. شكرا لك على مساعدتك!</div>
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<div dir="rtl">أصدقائك ،</div>
<div dir="rtl">فريق الدعم</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2749306