Subject: New Reply Received - Re:Order number 6330027972 //Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 02 Aug 2021 10:23:42 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re:Order number 6330027972 //Your products are on the way  Ticket comment <div dir="ltr">Dear Mzx Team,<div><br></div>
<div>A mistake that keeps being repeated is not a mistake.</div>
<div><br></div>
<div>I find it inconvenient to visit the SMSA office in town, it's 20KM far from here. </div>
<div><br></div>
<div>As I have informed you before that NOON, AMAZON, ARAMEX has no difficulty visiting my location, then why the MAX chosen delivery agents cannot visit?</div>
<div><br></div>
<div>MAX should have not confirmed the ORDER if it wishes to put customers in trouble and face such difficulties in receiving the ORDER.</div>
<div><br></div>
<div>Do you want me to spend an extra 50 SAR to hire a taxi and visit the SMSA office and collect the order?</div>
<div><br></div>
<div>Looking forward to hearing from you.</div>
<div><br></div>
<div>Regards,</div>
<div>Rasheed/ 0562038404</div>
</div>
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<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 2 Aug 2021, 13:04 Max, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi  Rasheed,</div>
<div><br></div>
<div dir="ltr">Thank you for contacting us.</div>
<div><br></div>
<div>We offer our deepest apologies for the experience you have gone through, and we would like to inform you that this is not the experience that we would like our customers to have with us and that we seek to develop our services in order to have the best shopping experience with us next time.</div>
<div><br></div>
<div dir="ltr">We have checked the issue with our courier partner SMSA and we would like to inform you that according to the courier team the in your area the only service available is self collection from the courier branch on the area,  we understand that you are probably frustrated that your order is not going to be delivered at your address and we understand that but as the order is already with the courier partner we request you to kindly to collect the order from the SMSA branch in your area, and we assure you that will make sure that the same mistake will not happen again.</div>
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<div dir="ltr">We repeat our apologies and we encourage you for your understanding and patience.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">Support Team.</div>
</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2907269