Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Aug 2021 10:03:04 +0000 (UTC)

Hi Ahmed Omer,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div class="ydp9717e407yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
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        <div dir="ltr">so you want to me to read your terms conditions 1st for every item purchase and do the shopping. please don't fool me..</div>
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<div dir="ltr">its your mistake and you forget to mention that item is returnable or not on product page and now blaming me for that. sorry i cant pay for your errors and i need refund for my money.</div>
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<div dir="ltr">you can check you mentioned on your site for lipstick that its not returnable item but didn't mention anything for swimwear. So, how i or any customer will think that this product is non-returnable. 99.9% customers read product page for returns and all, even i did so but it was not mentioned so i bought. Fyr, attaching image of lipstick page and swimwear page.</div>
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<div dir="ltr">So please instead of fooling me please initiate my refund and arrange the pickup for same. i don't want to prolong this issue.</div>
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<div dir="ltr">Regards</div>
<div dir="ltr">Raman</div>
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<div>On Monday, 2 August, 2021, 01:49:22 pm GMT+4, Centrepoint &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Raman,</div>
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<div dir="ltr">Thank you for contacting us.</div>
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<div>We offer our deepest apologies for the experience you have gone through, and we would like to inform you that this is not the experience that we would like our customers to have with us and that we seek to develop our services in order to have the best shopping experience with us next time.</div>
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<div dir="ltr">We have checked and we would like to inform you that the items you intended to return are non returnable according to our return policy.</div>
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<div dir="ltr">For any further information on return, please visit the below link: </div>
<div><a rel="noreferrer" dir="ltr" target="_blank" href="https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#">https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#</a></div>
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<div>We repeat our apologies and we encourage you for your understanding and patience.</div>
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<div>Your friends,</div>
<div dir="ltr">Support Team.</div>
<div><a rel="noreferrer" dir="ltr" target="_blank" href="https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#"></a></div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043244417551'>imge 2.bmp</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043244417554'>imge 1.bmp</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2921358