Subject: New comment - [#2907869] Late Collection / no respond
From: Max <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 01 Aug 2021 08:47:28 +0000 (UTC)

There is a new comment in the ticket submitted by Ahmed Omer to HelpMaxAE   Comment added by : Youssef Amr  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><a id="OWAAME7C89F73286A440E8264888CA8F68BC5" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a></div>
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<div class="MsoNormal">WB has no record on system </div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Yours sincerely,</span></sub></div>
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<div class="MsoNormal"><b><sub><span style="font-size:14.0pt;color:#1F497D">Youssef Amr Abdelaziz</span></sub></b></div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Customer Service Executive</span></sub></div>
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<sub><span style="font-size:14.0pt;color:red">Aramex International</span></sub><sub><span style="font-size:14.0pt;color:#1F497D"> – Cairo, Egypt
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Tel 16996 - 33388466  - Fax +2037482990</span></sub></div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:red">aramex.com</span></sub></div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, July 31, 2021 4:58 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Abdulrahman Mohamad (SA) &lt;[email-masked]&gt;; Youssef Amr &lt;[email-masked]&gt;; Imran Masih &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Late Collection / no respond</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">Hi <a id="OWAAM546B5DEC53ED469592476DD95F8B2ED6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a> 
<a id="OWAAM1ACC92CA342D4D9CBFB3BDD0D2A931AB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>
<a id="OWAAM3436D5EDC0FB4939919E3EFB502D0E0D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a>,</div>
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<div class="MsoNormal">Reminder for the pending collection.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 27, 2021 12:28 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Late Collection / no respond</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Late Collection / no respond</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">No Respond from the courier team, the customer contacted by aramex team and informed that his location is out of reach for them. </span></div>
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Problem Statement:Late Collection<br>
Order Date :  Jul 7, 2021<br>
Order ID: 6326993329<br>
Tracking ID: 46843595562<br>
Reference ID:  G134488</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer Contact: 0532517914</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer address: Al-Namas - King Faisal Road - opposite Al-Dawi Mosque<br>
Assistance Required: Need Urgent Collection<br>
Issue Description: The return request was created on 13/07/2021 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Ahmed Omer</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2907869&amp;data=04%7C01%7CYoussefAm%40aramex.com%7C789d3f2760d84be4bbb908d95433a325%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637633403016644228%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=zmkRksyRMCeZXWbc%2B3Kuaeg1Ndvx9T8du9sEJaTe1BI%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2907869</a>
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