Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 31 Jul 2021 23:35:03 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="direction: rtl">اتنمى الحل باسرع وقت لكم ٣ شهور تعتذرو ولم يتم التعويض ولا استرجاع المبلغ </div>
<br><div dir="rtl">‫أُرسلت من الـ iPhone‬</div>
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<br><blockquote>‫في ٠١‏/٠٨‏/٢٠٢١ الساعة ١:١٢ ص، كتب/كتبت ‏Max ‏&lt;[email-masked]&gt;:‬<br><br>
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<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">مرحباً أحمد،</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">شكراً على الاتصال بنا.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">نأسف حقاً إذا استغرق الأمر وقتاً أطول من المعتاد للرد عليك</div>
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<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">يعمل فريقنا على حل مشكلتك وسنعاود الاتصال بك في أقرب وقت ممكن.</div>
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<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">أصدقاؤك,</div>
<div dir="rtl" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">فريق الدعم</div>
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</div></blockquote>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2803583