Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 30 Jul 2021 12:59:27 +0000 (UTC)

Hi Ahmed Omer,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Hello<div dir="auto">I actually wanted to ask when will my order be taken ...</div>
<div dir="auto">I wanted to gift this for someone so....</div>
<div dir="auto">It's already been 1week...</div>
<div dir="auto">Thankyou</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jul 21, 2021, 10:40 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">​Hi Anagha,<br>​<br>Thank you for contacting us and giving us the opportunity to serve you.<br>we do not have an exchange option available online at this time. You can return online purchases and get it's value refunded back to you.  </div>
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<br>We have checked and we would like to inform you that that according to the company’s policy, all orders that are confirmed by payment cash on delivery are returned to the “My Credit” on the application if the items return by the courier team, but if the products are returned to the store, you can request a refund in cash from our team in the store, and they will be Refund the amount in cash according to your request.<br><br>Do not hesitate to contact us for further assistance.<br><br>your friends,<br>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2885277