Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Jul 2021 13:33:29 +0000 (UTC)

Hi Ahmed Omer,  The customer has responded to the ticket.  need escalation  Ticket comment <div><br></div>
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<div>On Thu, 29 Jul 2021 at 16:18 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2863022</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2863022<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Ahmed Omer : </div>
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<div dir="ltr">Hi Hozefa,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We have checked and we would like you to provide us withe below details so we can assist you further.</div>
<div>the deducted amount:</div>
<div>the date of the deduction:</div>
<div dir="ltr">the transaction number:</div>
<div>also Kindly provide us with a bank statement paper of (pdf) showing the amount been deducted by us, so we can forward the matter to the finance team to do the needful.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2863022