Subject: RE: Refund approval - 6303647319
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 28 Jul 2021 08:52:00 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, July 27, 2021 5:52 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; AHMED OMER <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval - 6303647319

External email sender, please take precaution.
Hi Jessie,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 26, 2021 10:45:42 AM
Subject: Refund approval

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 2661216
Order Date: May 1, 2021
 Order ID: 6303647319 (MAX)
Return Tracking ID: 46714307931
Total Price: SAR ​144

Issue Description:  the customer contacted us informing that the items has been collected by the courier team under the mentioned but when checking the IBA status it shows the items are not collected from the customer.

The returned item are:

163008554 - - Solid High-Top Sneaker Shoes with Hook and Loop Closure
162996103 - - Textured Slip-On Mules with Elasticised Strap
162870285 - - Striped Midi A-line Skirt with Button Detail and Elasticised Waistband

Case history: Customer reached out to us on 2nd of Jun , complaining that he has recived he didn't get his refund from the returned 3 items. we have escalated to Aramex they didn't respond to our mails. also warehouse has updated us that the Shipment is still Not Received from Courier. As per oracle also nothing showing received.

Customer's history: customer with us since April 2021 and has 5 completed order.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

 Thank you for your help.

Regards,
Ahmed Omer

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