Subject: New Reply Received - Re:Order number 6330027972 //Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 27 Jul 2021 11:33:20 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re:Order number 6330027972 //Your products are on the way  Ticket comment <div dir="ltr">Dear MAX Team,<div><br></div>
<div>After several follow-ups calls to MAX, finally I received the ORDER today at around 02:15 PM.</div>
<div><br></div>
<div>However, please improve the delivery process for future orders and do not utilize the services of unreliable delivery partners who do not take the responsibility to hand over the order to the customer address.</div>
<div><br></div>
<div>Regards,</div>
<div>Rasheed/ 0562038404</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Jul 27, 2021 at 1:38 PM Rasheed Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Dear Max Team,<div><br></div>
<div>The 3rd party delivery ZAJIL is not willing to visit my location to hand over the order.</div>
<div><br></div>
<div>They want me to collect the package by visiting their suggested location, which is 20KM far from my place. I have received the below message from ZAJIL delivery agent.</div>
<div><br></div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0MjY4NzAyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kMYbC6B7vbkHUmEpwM8AjHAZjH3gYukTkC5Y3_7RTRQ" alt="image.png" width="369" height="542"><br>
</div>
<div><br></div>
<div>This is for your information, reference and necessary action.</div>
<div><br></div>
<div>Regards,</div>
<div>Rasheed Ahmed/ 0562038404</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, Jul 27, 2021 at 9:57 AM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Rasheed,</div>
<div dir="ltr">
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div>We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
<div><br></div>
<div>We request you to please allow us some time so we can work on this and do the needful.</div>
<div><br></div>
<div>We appreciate your patience.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
<div dir="ltr"><br></div>
</div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2907269