Subject: Re: Refund approval.
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 27 Jul 2021 02:34:44 -0700 (MST)

Hi Jessie, 

Please assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "AHMED OMER" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, July 27, 2021 2:58:56 PM 
Subject: Refund approval. 

Hi Team 

Problem Statement: Refund approval. 

Ticket ID: 2757619 
Order Date: Apr 17, 2021 
Order ID: 9651924858 (Splash) 
Tracking ID: FP041821000837 
Total Price: AED 208.45 

Issue Description: Customer placed order for 4 items but as per the customer the Full order wasn't delivered, Under the consignment details we can see that all items has been Delivered from our side. 
Case history: Customer reached out to us on 23 Jun 2021, complaining that he didn't receive his order. we have escalated to LMG courier team they have updated us that the all items has been delivered to the customer and provide us with POD which is attached to this mail, we did share the POD with the customer but the customer provided us with other building photos and refused to accept the photo shared by the courier team as a POD. 

Customer's history: customer with us since jan 2021 and has 7 completed orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Ahmed Omer