Subject: Refund approval
From: AHMED OMER <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, shakeeb arsalan <[email-masked]>
Date: Sun, 25 Jul 2021 23:48:37 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 2648088 
Order Date: May 12, 2021 
Order ID: 8260577111 (Centrepoint) 
Tracking ID: RP0518210004653 
Total Price: KWD25.51 
RMA: 1000944448 
Issue Description: The Customer contacted us as for his refund as the items returned to the warehouse on the date 28th on June 21 AD, But the RMA got cancelled and the refund didn't initiate 
The returned items are: 
163024563 - - Sustainable Kappa Solid Joggers with Zipper Pocket 
163024568 - - Sustainable Kappa Solid Joggers with Zipper Pocket 
162830498 - - Sustainable Kappa Zip Through Hoodie with Long Sleeves and Pockets 

Case history: Customer reached out to us on 31 of may 21, complaining that he has returned 3 item and didn't get his refund. we have escalated to LMG they have updated us that the all items has been delivered to the warehouse. also warehouse has updated us that the all items recived from LMG courier team. Customer's history: customer with us since May 2021. and has around 1 completed order. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Ahmed Omer