Subject: Refund approval.
From: AHMED OMER <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, shakeeb arsalan <[email-masked]>
Date: Sun, 25 Jul 2021 23:26:12 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 2845471 
Order Date: Jul 10, 2021 
Order ID: 9677680095 (Centrepoint) 
Tracking ID: FP071121001137 
Total Price: AED 112.06 
Issue Description: Customer placed order for 3 items but as per the customer she has only received 2 item, Under the consignment details we can see that all items has been Delivered from our side. 
The missing item is 
162988995 - - Sustainable Floral Print Midi A-line Dress with Short Puff Sleeves 

Case history: Customer reached out to us on 11- july 2021 , complaining that he has recived only 2 item instead of his complete order. we have escalated to courier they have updated us that the all items has been delivered to the customer. also warehouse has updated us that the all items shipped to LMG. Customer's history: customer with us since Sept 2019. and has around 51 completed order. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Ahmed Omer