Subject: New comment - [#2836290] Cancelled RMA / no respond
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Jul 2021 16:24:43 +0000

There is a new comment in the ticket submitted by Ahmed Omer to HelpCPAE   Comment added by : Youssef Amr  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Dear Faraz </div>
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<div class="MsoNormal">This one is delivered to the warehouse 13/6 under same AWB </div>
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<div class="MsoNormal">Awaiting your feedback if you have any </div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Yours sincerely,</span></sub></div>
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<div class="MsoNormal"><b><sub><span style="font-size:14.0pt;color:#1F497D">Youssef Amr Abdelaziz</span></sub></b></div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Customer Service Executive</span></sub></div>
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<sub><span style="font-size:14.0pt;color:red">Aramex International</span></sub><sub><span style="font-size:14.0pt;color:#1F497D"> – Cairo, Egypt
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Tel 16996 - 33388466  - Fax +2037482990</span></sub></div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:red">aramex.com</span></sub></div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, July 22, 2021 3:07 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Youssef Amr &lt;[email-masked]&gt;; Imran Masih &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Cancelled RMA / no respond : </div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">Hi <a id="OWAAMEBF3A9F79F7341279420AE1B48CE65A5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>,</div>
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<div class="MsoNormal">Please update.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, July 18, 2021 3:53 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Cancelled RMA / no respond : </div>
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<div class="MsoNormal">HI team,</div>
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<div class="MsoNormal">Any update ?</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, July 17, 2021 4:51 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Cancelled RMA / no respond : </div>
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<div class="MsoNormal">Hi <a id="OWAAM1C2927BFFDBC4BE589FE709E0CE03A81" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>
<a id="OWAAM03AB8A3323FC4688A5137B584D82A0FD" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a>
<a id="OWAAMD5E75A483F99422CB9A5D5F9784499CF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ALL RUH OPS - Landmark</span></a>,</div>
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<div class="MsoNormal">Please assist and update on the below mentioned issue as it is pending and customer following up.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, July 14, 2021 5:22 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Cancelled RMA / no respond : </div>
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<div class="MsoNormal">Hi <a id="OWAAM1A59CDC3F7BD4A7AB5009019EB91494C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>
<a id="OWAAMA56B47780BBB445A88394A3E47A4A8A6" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a>
<a id="OWAAM62976ACB319C47DCA7E2668893B45312" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ALL RUH OPS - Landmark</span></a>
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<div class="MsoNormal">Please confirm if you received any shipment under the AWB 46750625471 as the customer claims to have returned and AWB is cancelled in hybris.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, July 11, 2021 8:29 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Cancelled RMA / no respond</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Cancelled RMA / no respond</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">KSA warehouse child ticket no (2819434).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: check the return under Cancelled RMA<br>
Order Date : Jun 5, 2021<br>
Order ID: 6315484097<br>
Tracking ID: 46750625471<br>
Assistance Required: Check Cancelled RMA <br>
Issue Description: The RMA tracking id showing the items delivered to the warehouse on the date 13/06/202, but the RMA got cancelled and the refund did not initiate a child ticket raised to the KSA warehouse but no respond have been provided.    <br>
the returned Item:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">162783124 - - Metallic Console Table with Mirror Top - 120x40x81 cms (quantity  1)</span></div>
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Thank you for your help.<br>
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Regards,<br>
Ahmed Omer</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2836290&amp;data=04%7C01%7CYoussefAm%40aramex.com%7C4d86b8a6e6df4ad2e05608d94d118b49%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637625560011135670%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=gE3I3%2FtSELfArSSUGN6Px3DNnBpll4AbH1HrtqE8Jac%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2836290</a>
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