Subject: Ticket Assigned - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 22 Jul 2021 06:13:32 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation ho 

Bot:  Hi again! Bot:  Please enter your name Customer:  ho Bot:  Hi Ho ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   
 Want to return something? You can do it in 2 easy ways. 
 
 1. Request a return online from your account. 
 2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre. 
 Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes  
          04:12 PM, 02nd Jul      

            
 mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:12 PM, 02nd Jul 

              
 ho 
                   hello           04:12 PM, 02nd Jul      

              
 ho 
                   i had returned an item but i didnt get refund neither i got replacement           04:13 PM, 02nd Jul      

            
 mayar                   Kindly send your order number           04:13 PM, 02nd Jul 

              
 ho 
                   6302671091           04:13 PM, 02nd Jul      

              
 ho 
                   this is the order no           04:14 PM, 02nd Jul      

            
 mayar                   Could you please allow me 2 minutes to check your order details?           04:14 PM, 02nd Jul 

              
 ho 
                   a man from plash came to take the item back           04:14 PM, 02nd Jul      

              
 ho 
                   sure           04:14 PM, 02nd Jul      

            
 mayar                   when did he come ?           04:15 PM, 02nd Jul 

              
 ho 
                   3 weeks before           04:15 PM, 02nd Jul      

            
 mayar                   Did you get any return receipt?           04:18 PM, 02nd Jul 

              
 ho 
                   no           04:18 PM, 02nd Jul      

              
 ho 
                   he didnt give           04:18 PM, 02nd Jul      

            
 mayar                   Do you know the return tracking number ?           04:18 PM, 02nd Jul 

              
 ho 
                   no where will that be given ?           04:20 PM, 02nd Jul      

            
 mayar                   We are really sorry to know that till now you did not get your refund for the returned items.           04:21 PM, 02nd Jul 

            
 mayar                  
 We would like to inform you that we will forward your issue to the concern team. 
 Once we get any update you will email you on your following email address 
 [email-masked] 
          04:21 PM, 02nd Jul 

              
 ho 
                   by when will i get the mail           04:22 PM, 02nd Jul      

            
 mayar                   within 24 hours.           04:23 PM, 02nd Jul 

            
 mayar                   Is there anything else i can help you with?           04:23 PM, 02nd Jul 

              
 ho 
                   no nothing else           04:24 PM, 02nd Jul      

              
 ho 
                   thank you           04:24 PM, 02nd Jul      

              
 ho 
                   have a nice day           04:24 PM, 02nd Jul      

            
 mayar                  
 It was a pleasure to assist you. Thank you for shopping with us. 
 Have a wonderful day. 
          04:24 PM, 02nd Jul 

       

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