Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Jul 2021 06:13:32 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation leonora pahimnayan                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Leonora Pahimnayan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:51 PM, 04th Jul                   mayar                   Hi Leonora  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:51 PM, 04th Jul                     leonora pahimnayan                    hi           03:51 PM, 04th Jul                     leonora pahimnayan                    i do what you tell to me but it's the same invalid           03:52 PM, 04th Jul                   mayar                   Kindly send a screenshot           03:53 PM, 04th Jul                     leonora pahimnayan                    i click the forget password and i enter my email adress to get new password. i do change my password. and i enter again my email adress and my new password and i click the sign in and the result is invalid           03:57 PM, 04th Jul                     leonora pahimnayan                             03:57 PM, 04th Jul                     leonora pahimnayan                             03:57 PM, 04th Jul                   mayar                   We are happy to hear that           03:58 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            03:58 PM, 04th Jul                     leonora pahimnayan                             03:59 PM, 04th Jul                   mayar                   Did  it work?           04:00 PM, 04th Jul                   mayar                   did you check (Spam)           04:01 PM, 04th Jul                   mayar                   in your email           04:01 PM, 04th Jul                     leonora pahimnayan                    yes it's empty           04:03 PM, 04th Jul                     leonora pahimnayan                    i have refund in my acct.           04:03 PM, 04th Jul                   mayar                    We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.            04:05 PM, 04th Jul                   mayar                   Is there anything else i can help you with?            04:06 PM, 04th Jul                     leonora pahimnayan                    im counting on you and i will wait....thank you           04:07 PM, 04th Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:09 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2809969