Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 19 Jul 2021 07:37:18 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation neena                    Bot:  Hi again! Bot:  Please enter your name Customer:  neena Bot:  Hi Neena ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:51 PM, 11th Jul                   Sohaib                   Hi Neena ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:52 PM, 11th Jul                     neena                    Hi           08:52 PM, 11th Jul                     neena                    Regarding a return request for order 9676014295           08:52 PM, 11th Jul                     neena                    Today was the 5th day after i initiated return           08:52 PM, 11th Jul                     neena                    But pickup is not done yet           08:52 PM, 11th Jul                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           08:53 PM, 11th Jul                     neena                    Sure           08:53 PM, 11th Jul                   Sohaib                   Could you please confirm that if the following contact number is correct : +971545311884           08:54 PM, 11th Jul                     neena                    Yes           08:55 PM, 11th Jul                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:56 PM, 11th Jul                     neena                    Ok           08:57 PM, 11th Jul                     neena                    Thank you           08:57 PM, 11th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:58 PM, 11th Jul                     neena                    Thabkw           08:58 PM, 11th Jul                     neena                    Thanks           08:58 PM, 11th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2844796