Subject: New Reply Received - Conversation with نجود\ not delivered items
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Nov 2021 13:55:04 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Conversation with نجود\ not delivered items  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/3aS6mkcDAx_ugmVL37HRWg~~/AALN9wA~/RgRjY8gzPVcDc3BjQgphgbOUgmFYeiSKUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team,  <br>
<br>
Kindly note that all parts of the order has been successfully delivered to the customer.<br>
<br>
Best regards, 
<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>3/11/2021 10:03 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3247917] - Conversation with نجود\ not delivered items<br>
 
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<div dir="ltr">Hi Team,<br>
<br>
Kindly update us on this Issue.<br>
<br>
Best Regards,<br>
Ahmed Omer <br>
CS Team.</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 31 Oct at 9:22 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Please note that customer only receive one item which is <strong dir="ltr">162948760 - Juniors - Juniors Coral Baby Rocker with Canopy.</strong> </span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">The missing item are:<br>
<strong dir="ltr">162621385 - Juniors - Juniors Printed Soother Clip - Set of 2  (quantity 1)<br>
162644110 - - Disney Lightning McQueen Print 4-Piece Clothing Set (quantity 1)<br>
162621387 - Juniors - Juniors Car Applique Detail Soother Clip (quantity 1)</strong><br>
<br>
Thank you for your help!<br>
<br>
Regards,<br>
M.Murshed</span></div>
</div>

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<span class="separator">On Sat, 30 Oct at 5:02 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span></span>

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<div><span class="separator"><span class="separator">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3247917" rel="noreferrer">#3247917</a> raised by نجود ([email-masked]).</span></span></div>

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<div dir="ltr"><span class="separator"><span class="separator">Hi Team,<br>
<br>
Urgent Remainder,<br>
<br>
Problem Statement: Missing items<br>
Order Date : Sep 23, 2021<br>
Order ID: 6354153385<br>
Tracking ID: SD003064959<br>
Assistance Required: Need missing item<br>
Issue Description: Customer placed order for 4 items but as per the customer she has only received 1 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.<br>
<br>
 The missing item are<br>
162621385 - Juniors - Juniors Printed Soother Clip - Set of 2  (quantity 1)<br>
162644110 - - Disney Lightning McQueen Print 4-Piece Clothing Set (quantity 1)<br>
162621387 - Juniors - Juniors Car Applique Detail Soother Clip (quantity 1)<br>
<br>
Regards,</span></span></div>
</div>

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<blockquote class="freshdesk_quote">
<span class="separator"><span class="separator">On Tue, 26 Oct at 12:53 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span></span></span>

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<div dir="rtl"><span class="separator"><span class="separator"><span class="separator">مرحباً نحود,</span></span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator"><span class="separator">شكراً على الاتصال بنا.</span></span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator"><span class="separator">نقدم أعمق اعتذارنا عن التجربة التي مررت بها ، ونود أن نعلمك أن هذه ليست التجربة التي نود أن يتمتع بها عملاؤنا معنا وأننا نسعى لتطوير خدماتنا من أجل الحصول على الأفضل تجربة التسوق معنا في المرة القادمة.</span></span></span></div>

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<div dir="rtl"><span class="separator"><span class="separator"><span class="separator">نأسف حقاً إذا استغرق الأمر وقتاً أطول من المعتاد للرد عليك</span></span></span></div>

<div dir="ltr"><span class="separator"><span class="separator"><span class="separator"> </span></span></span></div>

<div dir="rtl"><span class="separator"><span class="separator"><span class="separator">يعمل فريقنا على حل مشكلتك وسنعاود الاتصال بك في أقرب وقت ممكن.</span></span></span></div>

<div dir="ltr"><span class="separator"><span class="separator"><span class="separator"> </span></span></span></div>

<div dir="rtl"><span class="separator"><span class="separator"><span class="separator">أصدقاؤك,</span></span></span></div>

<div dir="rtl"><span class="separator"><span class="separator"><span class="separator">فريق الدعم.</span></span></span></div>
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<span class="separator"><span class="separator"><span class="separator"> </span> </span></span>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/gzFoD8IIgKpcz3m61ex7iA~~/AALN9wA~/RgRjY8gzPlcDc3BjQgphgbOUgmFYeiSKUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3247917