Subject: New Reply Received - Conversation with علا هاشم على
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 02 Nov 2021 16:36:09 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Conversation with علا هاشم على  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/zAIIuK_ysHEU88JktFefbw~~/AALN9wA~/RgRjYpx3PVcDc3BjQgphgfdogWFT_o_7UipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~" alt=""></div>
Dear All,<br>
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Kindly note that the order SD003246596 has been delivered successfully from our side as per the last update.<br>
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Best regards, 
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<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>2/11/2021 3:48 PM GMT+03:00<br>
<strong>To: </strong>EMP561 Sajeda Alghneimin ([email-masked])<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>New comment - [#3251494] Conversation with علا هاشم على<br>
 
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<div>There is a new comment in the ticket submitted by Lolla Nour to HelpCPSA</div>
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Comment added by : Faraz Lohani<br>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM0F7C0A569F5F451D905B08AA817DDC78" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>,</div>

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<div class="MsoNormal">Please provide the POD as the customer claims not to have received the order.</div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal">Faraz Lohani</div>

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<div class="MsoNormal">Escalation Desk – Web Team</div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, October 30, 2021 6:19 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3251494] - Conversation with علا هاشم على</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Team,  <br>
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We will do our best to arrange the delivery of the order to the customer at the earliest convenience.<br>
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Best regards,  </span></div>

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<span class="labelnamesf"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Sajeda Alghneimin </span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://www.shipa.com/" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3MzMwMzk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4iDCAmir1laGzUHIRoK4KxNVwAHGBuSbR3Uvp6PgM4Q" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://www.shipa.com" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>30/10/2021 4:17 PM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#3251494] - Conversation with </span><span style="font-size:10pt;font-family:'arial' , sans-serif">علا</span><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span><span style="font-size:10pt;font-family:'arial' , sans-serif">هاشم</span><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span><span style="font-size:10pt;font-family:'arial' , sans-serif">على</span><br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3251494" rel="noreferrer">#3251494</a> raised by Lolla Nour ([email-masked]).</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Order ID : 6359088692</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Tracking ID : SD003246596</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">​Issue Description : The order has been delivered to wrong customer on 14/10/2021 by calling the number </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">0551777576 . Please try to contact the mentioned number to see if we can return the order from him and deliver it to the right perosn.</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Refgards.</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Elharith</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Tue, 26 Oct at 4:02 PM <span class="separator">, Landmark Group &lt;[email-masked]&gt; wrote: </span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">مرحباً علا,</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">شكراً على الاتصال بنا.</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">نقدم أعمق اعتذارنا عن التجربة التي مررت بها ، ونود أن نعلمك أن هذه ليست التجربة التي نود أن يتمتع بها عملاؤنا معنا وأننا نسعى لتطوير خدماتنا من أجل الحصول على الأفضل تجربة التسوق معنا في المرة القادمة.</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">نأسف حقاً إذا استغرق الأمر وقتاً أطول من المعتاد للرد عليك</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">يعمل فريقنا على حل مشكلتك وسنعاود الاتصال بك في أقرب وقت ممكن.</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">أصدقاؤك,</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">فريق الدعم.</span></span></div>

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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">3251494:1125156</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3251494