Subject: Ticket Assigned - Conversation with lalaine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Nov 2021 06:46:02 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lalaine lalaine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lalaine Bot:  Hi Lalaine ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer ma
 y take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0549295835            10:32 AM, 01st Nov                     lalaine                    Thank You           10:32 AM, 01st Nov                   Fatima                   Hi Lalaine, Thank you for contacting us. How may I help you?           10:33 AM, 01st Nov                     lalaine                    I just want to make a complaint           10:33 AM, 0
 1st Nov                     lalaine                    With regards to one of your supervisors or manager im not sure           10:34 AM, 01st Nov                     lalaine                    His name is Mr. FAHAD from aziz mall           10:35 AM, 01st Nov                     lalaine                    I had a voucher from alrajhi bank and it was swiprd by one of your cashiers mr faisal           10:35 AM, 01st Nov                     lalaine                    He told. e that there was a problem from the vouchers that was used           10:36 AM, 01st Nov                     lalaine                    But when i used to in the other branch           10:36 AM, 01st Nov                   Fatima                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:37 AM, 01st Nov                   Fatima                   Could you share with us the photo for the vouchers and if the vouchers worked in the other branch or not?       
     10:39 AM, 01st Nov                   Fatima                   Hi, I'm not getting a response from you. Are we still connected?           10:41 AM, 01st Nov                   Fatima                   Hi Lalaine, I have not received a response from you still, please confirm if we are still connected?           10:43 AM, 01st Nov                   Fatima                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:45 AM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3297555