Subject: Ticket Assigned - Conversation with salvira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Nov 2021 05:05:14 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salvira salvira                    Bot:  Hi again! Bot:  Please enter your name Customer:  salvira Bot:  Hi Salvira ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addit
 ional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:55 AM, 01st Nov                     salvira                    Hello           08:56 AM, 01st Nov                     salvira                    ??           08:57 AM, 01st Nov                   Fatima                   Hi Salvira, My name is Fatima.Thank you for contacting us. I will be happy to help you!           08:57 AM, 01st Nov   
                   salvira                    Can i know my refund status for order no. 6361050480           08:58 AM, 01st Nov                   Fatima                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:59 AM, 01st Nov                     salvira                    Okay           08:59 AM, 01st Nov                     salvira                    ?           09:01 AM, 01st Nov                   Fatima                   We would like to inform you that we have processed the refund of amount (SAR48.00) on (10/28/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           09:03 AM, 01st Nov                     salvira                    Okay thank you           09:03 AM, 01st Nov                   Fatima                   Is there anything else may I assist you?           09:04 AM, 01st Nov                     salvira                    No thanks         
   09:04 AM, 01st Nov                   Fatima                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:04 AM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3297240