Subject: Ticket Assigned - Conversation with eman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Nov 2021 02:28:38 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with eman eman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  eman Bot:  Hi Eman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6360805516 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0542993180            12:47 AM, 01st Nov                   Nasser                   H
 i Eman, Good evening, thank you for contacting us. I'm naser .I will be happy to help you           12:47 AM, 01st Nov                     eman                    Hi, i ordered my order around 2 weeks ago and it is still not ready for pick up           12:48 AM, 01st Nov                     eman                    What could be the problem?           12:48 AM, 01st Nov                   Nasser                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:48 AM, 01st Nov                   Nasser                   Can you please confirm if this was your correct phone number +966542993180           12:49 AM, 01st Nov                     eman                    Yes           12:49 AM, 01st Nov                   Nasser                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you
  to please allow us some time so we can work on this and do the needful.           12:50 AM, 01st Nov                   Nasser                   Is there anything else may I assist you with?           12:50 AM, 01st Nov                     eman                    Is there a chance my order will be ready for pick up this week? I need it urgently           12:50 AM, 01st Nov                     eman                    I ordered it 2 weeks ago to make sure i recieve it in time so this is highly inconvenient           12:51 AM, 01st Nov                   Nasser                   We will try our best and assure it be delivered too you as soon as possible           12:51 AM, 01st Nov                     eman                    Thanks           12:51 AM, 01st Nov                   Nasser                   Again           12:51 AM, 01st Nov                   Nasser                   We sincerely apologize for any inconvenience caused,           12:51 AM, 01st Nov                   Nasser   
                 Is there anything else may I assist you with?           12:51 AM, 01st Nov                   Nasser                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:52 AM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3296772