Subject: New Reply Received - refund compliant
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Oct 2021 16:51:06 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  refund compliant  Ticket comment <div dir="auto">From the refund date that is 3-10-21, already 28 days are completed. When will the finance team contact me? Or should I visit the store to collect the refund?</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Oct 31, 2021, 9:07 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Rumana,</div>
<div><br></div>
<div>Thank you for contacting us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We have checked and would like to let you know that the manual refund issue occurs when the refund transaction is authorized from our side but no accepted by your bank due to any issue, in this case our finance will take the transaction on the rejected transactions record and refund the amount to you back manually, and the manual refund process will take approximately 14-28 days. from the refund authorization date.    </div>
<div dir="ltr">Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side.<br><br>
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<div>Feel free to contact us for further assistance.</div>
<div><br></div>
<div>your friends,</div>
<div dir="ltr">Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3279506