Subject: Ticket Assigned - Conversation with dr fawad
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 31 Oct 2021 01:49:41 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dr fawad dr fawad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dr fawad Bot:  Hi Dr Fawad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6361922569 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0599051612            11:56 PM, 30th Oct                     dr fawad                    ?           11:58 PM, 30th Oct                   Rashed                   Hello Fawad I'm Rashed. How can I assist you today ?           11:59 PM, 30th Oct                     dr fawad                    i made an order from centerpoint number 6361922569           12:01 AM, 31th Oct                     dr fawad                    today delivery person called me at 5 pm to take shipment           12:01 AM, 31th Oct                     dr fawad                    i was not at home. i told him to deliver me at my job place but he refused and started misbehaving with me           12:02 AM, 31th Oct                     dr fawad                    i just want my shipment any day before 3 pm as i already have paid for it           12:02 AM, 31th Oct                     dr fawad                    waiting for reply           12:03 AM, 31th Oct                   Rashed                   Please give me a moment to check this            12:04 AM, 31th Oct                   Rashed                   We would like you to know that you can't change the address when the driver has already arrived to the location           12:07 AM, 31th Oct                     dr fawad                    i did not send him location.           12:08 AM, 31th Oct                     dr fawad                    i told him that i am not at home so deliver me at my job place but he started to misbehave           12:09 AM, 31th Oct                     dr fawad                    i was about to send him my job place location           12:09 AM, 31th Oct                   Rashed                   We are sorry but you can't do this when the order already arrived           12:10 AM, 31th Oct                     dr fawad                    where arrived           12:10 AM, 31th Oct                     dr fawad                    ?           12:10 AM, 31th Oct                     dr fawad                    he was asking my location           12:10 AM, 31th Oct                     dr fawad                    u r making me more angry           12:10 AM, 31th Oct                     dr fawad                    i did nt send him any location           12:11 AM, 31th Oct                   Rashed                   Please note that your order has been rescheduled and our courier team will try to contact you you deliver it again           12:11 AM, 31th Oct                     dr fawad                    and deliver before 3 pm           12:12 AM, 31th Oct                     dr fawad                    i am not available after 3 pm           12:12 AM, 31th Oct                   Rashed                   This is the location we have in our system 7488 Ziyad Ibn Abeeh, Al Mazruiyah  7488, first floor           12:12 AM, 31th Oct                     dr fawad                    delivery person coming confirm location           12:13 AM, 31th Oct                     dr fawad                    he did nt confirm before coming           12:13 AM, 31th Oct                     dr fawad                    now i need shipment before 3 pm any day           12:13 AM, 31th Oct                     dr fawad                    after 3 pm i am not available           12:14 AM, 31th Oct                   Rashed                   Please give me a moment to check this            12:17 AM, 31th Oct                   Rashed                   We will raise your query to the concerned team and they will see the possibility of that           12:22 AM, 31th Oct                   Rashed                   Is there anything else I can help you with ?           12:22 AM, 31th Oct                     dr fawad                    i hope this problem will be solved as soon as possible           12:24 AM, 31th Oct                   Rashed                   Thanks for contacting us. We look forward to serve you again.           12:25 AM, 31th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3291621