Subject: New Reply Received - refund compliant
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 30 Oct 2021 14:57:06 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  refund compliant  Ticket comment <div dir="auto">What does manually taking the refund mean? Should i visit the store and collect?<div dir="auto"><br></div>
<div dir="auto">Also check the bank statement as a proof of not receiving the refunds</div>
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<div>On Fri, Oct 29, 2021, 9:19 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Rumana,<br><br>
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<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order: 6359398454 Please note that the refund has been processed successfully from our side for the amount <span style="white-space:pre-wrap" dir="ltr">​</span>20.4783 on 23/10/2021, however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<div dir="ltr">Regarding the order:6352836651 Please note that the refund has been processed successfully from our side for the amount 126.65 on 03/10/2021, however due to some concerns with the payment vendor, the refund has been rejected. </div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. <strong>The refund processing takes approximately 14-28 days.</strong>
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<div>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div>The Support Team</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043272603177'>AlinmaDigitalCertificateDocument (1).pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3279506