Subject: New Reply Received - Conversation with علا هاشم على
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 30 Oct 2021 14:18:42 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Conversation with علا هاشم على  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/0X1O8JJGubr1a0eoCYfD1A~~/AALN9wA~/RgRjXoe_PVcDc3BjQgphdj9UfWHWgt5sUipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~" alt=""></div>
Dear Team,  <br>
<br>
We will do our best to arrange the delivery of the order to the customer at the earliest convenience.<br>
<br>
Best regards, 
<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>30/10/2021 4:17 PM GMT+03:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3251494] - Conversation with علا هاشم على<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3251494" rel="noreferrer">#3251494</a> raised by Lolla Nour ([email-masked]).</div>

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<div dir="ltr">Hi Team </div>

<div dir="ltr"> </div>

<div dir="ltr">Order ID : 6359088692</div>

<div dir="ltr">Tracking ID : SD003246596</div>

<div dir="ltr"> </div>

<div dir="ltr">​Issue Description : The order has been delivered to wrong customer on 14/10/2021 by calling the number </div>

<div dir="ltr">0551777576 . Please try to contact the mentioned number to see if we can return the order from him and deliver it to the right perosn.</div>

<div dir="ltr"> </div>

<div dir="ltr">Refgards.</div>

<div dir="ltr">Elharith</div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Tue, 26 Oct at 4:02 PM <span class="separator">, Landmark Group &lt;[email-masked]&gt; wrote: </span>

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<div dir="rtl"><span class="separator">مرحباً علا,</span></div>

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<div dir="rtl"><span class="separator">شكراً على الاتصال بنا.</span></div>

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<div dir="rtl"><span class="separator">نقدم أعمق اعتذارنا عن التجربة التي مررت بها ، ونود أن نعلمك أن هذه ليست التجربة التي نود أن يتمتع بها عملاؤنا معنا وأننا نسعى لتطوير خدماتنا من أجل الحصول على الأفضل تجربة التسوق معنا في المرة القادمة.</span></div>

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<div dir="rtl"><span class="separator">نأسف حقاً إذا استغرق الأمر وقتاً أطول من المعتاد للرد عليك</span></div>

<div><span class="separator"> </span></div>

<div dir="rtl"><span class="separator">يعمل فريقنا على حل مشكلتك وسنعاود الاتصال بك في أقرب وقت ممكن.</span></div>

<div><span class="separator"> </span></div>

<div dir="rtl"><span class="separator">أصدقاؤك,</span></div>

<div dir="rtl"><span class="separator">فريق الدعم.</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/7LIsgevNJMzPCdp5YfB3wQ~~/AALN9wA~/RgRjXoe_PlcDc3BjQgphdj9UfWHWgt5sUipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3251494