Subject: Ticket Assigned - Conversation with naishu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Oct 2021 03:02:08 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naishu naishu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  naishu Bot:  Hi Naishu ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may ta
 ke an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558980655            01:08 AM, 29th Oct                     naishu                    k           01:08 AM, 29th Oct                   Nasser                   Hi Naishu , Good evening, thank you for contacting us. I'm naser .I will be happy to help you           01:09 AM, 29th Oct                     naishu                    requested for return and they collected my
  product also,after that i got mail my return request cancelled           01:09 AM, 29th Oct                     naishu                    order no:6359861300           01:10 AM, 29th Oct                   Nasser                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:10 AM, 29th Oct                     naishu                    k           01:10 AM, 29th Oct                     naishu                    how can i get refund?           01:11 AM, 29th Oct                   Nasser                   So they have collected the order from you and you still have not received the refund ?           01:11 AM, 29th Oct                     naishu                    yes           01:12 AM, 29th Oct                   Nasser                   Please allow me a moment to check this for you.           01:12 AM, 29th Oct                     naishu                    k           01:12 AM, 29th Oct                   Nasser               
     We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:14 AM, 29th Oct                   Nasser                   Is there anything else may I assist you with?           01:14 AM, 29th Oct                     naishu                    will i get refund soon?           01:14 AM, 29th Oct                     naishu                    nothing else           01:14 AM, 29th Oct                   Nasser                   Yes you will           01:15 AM, 29th Oct                     naishu                    thank you           01:15 AM, 29th Oct                   Nasser                   as soon as I escalate your request           01:15 AM, 29th Oct                   Nasser                   they will work on giving back you refund           01:16 AM, 29th Oct
                    Nasser                   Is there anything else may I assist you with?           01:16 AM, 29th Oct                     naishu                    nothing           01:16 AM, 29th Oct                     naishu                    thanks           01:16 AM, 29th Oct                   Nasser                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:16 AM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3284194