Subject: [JIRA] (REL-148392) WWD Refund Issue#6350283706
From: "Achyuth (Jira)" <[email-masked]>
To: "Ahmed Omer" <[email-masked]>
Date: Thu, 28 Oct 2021 12:14:01 +0000

Achyuth *made 2 updates* and *edited 1 comment*. REL-System Reliability Engineering - Landmark/REL-148392 WWD Refund Issue#6350283706 

Achyuth *made 2 updates* and *edited 1 comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMGJkNGJjMDI2MGU4NGEyYzg3MTk3MzYzZTI5NmZiZTMiLCJwIjoiaiJ9 )

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REL-148392 ( https://landmark.atlassian.net/browse/REL-148392?atlOrigin=eyJpIjoiMGJkNGJjMDI2MGU4NGEyYzg3MTk3MzYzZTI5NmZiZTMiLCJwIjoiaiJ9 )

WWD Refund Issue#6350283706 ( https://landmark.atlassian.net/browse/REL-148392?atlOrigin=eyJpIjoiMGJkNGJjMDI2MGU4NGEyYzg3MTk3MzYzZTI5NmZiZTMiLCJwIjoiaiJ9 )
Updates
Achyuth 4:10 PM GST Resolution: Done Status: To Be Assigned Completed
Comments
Achyuth 4:10 PM GST edited

Hi @Ahmed Omer Order cancelled from backend

orderNumber6350283706
orderCancelService is :com.landmarkshops.core.ordercancel.impl.DefaultLMGOrderCancelService@111f322d
Order Model is :PARTIALLY_CANCELLED
**************Order has been cancelled*****************

Refund:

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-148392?atlOrigin=eyJpIjoiMGJkNGJjMDI2MGU4NGEyYzg3MTk3MzYzZTI5NmZiZTMiLCJwIjoiaiJ9 )

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