Subject: New Reply Received - Return
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 28 Oct 2021 07:14:59 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Return  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAM3265F588D1414689922967988C170DD9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nusaybah Alzuman</span></a> ,</div>
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<div class="MsoNormal">       We have reconciled the RTS RMA and found that some are missing in Hybris and team is republishing those. Activity will be completed by evening.</div>
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<div class="MsoNormal">       For now I have republished the reported RMA in this mail thread, refund would have been triggered.</div>
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<div class="MsoNormal"><span lang="EN-IN">Regards</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Jagmohan Urmaliya</span></div>
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<div>From: Nusaybah Alzuman &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, October 28, 2021 10:45 AM<br>
<b>To:</b> Sankar T &lt;[email-masked]&gt;; Jagmohan Urmaliya (TCS) &lt;[email-masked]&gt;; Amit Sinha (TCS) &lt;[email-masked]&gt;; Durga Archana Perla (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Landmark Group &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3261434] - Return - RITM0396168</div>
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<div class="MsoNormal">Hi <a id="OWAAM97B83C3081014402996ABE052C194135" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sankar T</span></a>
<a id="OWAAMF704A1EE86894DE79402479782112007" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jagmohan Urmaliya (TCS)</span></a>
<a id="OWAAMFF76EE11126E47FDA83193341577FC07" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Amit Sinha (TCS)</span></a>
<a id="OWAAM60312C4C15954A3989D98473F0847262" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Durga Archana Perla (TCS)</span></a>
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<div class="MsoNormal">Customer return at the store for one item and got his refund receipt but no RMA has been created on the hybris, Kindly check and do the needful.
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<div class="MsoNormal">Order ID: 6360191946</div>
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<div class="MsoNormal">RITM0396168</div>
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<div class="MsoNormal">Item: </div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">160513277 - - Full Length Solid Treggings with Pocket Detail and Belt Loops<div></div>
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<div class="MsoNormal"><img width="793" height="130" style="width:8.2604in;height:1.3541in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3MTc2NDY3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pTxlAXwt4Fkzah1QJiaGrZI1Lybwh9Tn3_ck5kqgXsQ"></div>
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<div class="MsoNormal">Thanks </div>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, October 28, 2021 8:31 AM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Jarir &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3261434] - Return</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Remainder,<br>
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Problem Statement: Late refund<br>
Order Date : Oct 18, 2021<br>
Order ID: 6360191946<br>
Tracking ID: 636019194623999991<br>
Assistance Required: Need Refund for the returned items<br>
Issue Description: The customer made a return at the store for one item and got his refund receipt but no RMA has been created on the hybris, Kindly check the matter, do the needful and update us asap. <br>
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 The returned  item is 160513277 - - Full Length Solid Treggings with Pocket Detail and Belt Loops<br>
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Regards,<br>
Ahmed Omer</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">تشغيل الثلاثاء, 26 أكتوبر في 10:57 ص
</span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late refund</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Oct 18, 2021</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6360191946</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: 636019194623999991</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Refund for the returned items</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The customer made a return at the store for one item and got his refund receipt but no RMA has been created on the hybris, Kindly check the matter, do the needful
 and update us asap. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> The returned  item is 160513277 - - Full Length Solid Treggings with Pocket Detail and Belt Loops</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ahmed Omer</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">3261434:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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