Subject: Ticket Assigned - Conversation with hi/ refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Oct 2021 02:26:35 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi/ refund hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:18 PM, 27th Oct                   saud                   Hi, Thank you for contacting us. This is Saud How may I help you?           07:19 PM, 27th Oct                     hi                    Hi           07:19 PM, 27th Oct                     hi                    I supposed to get           07:19 PM, 27th Oct                     hi                    A refund  more than month           07:20 PM, 27th Oct                     hi                    Ago           07:20 PM, 27th Oct                     hi                    6350177777           07:20 PM, 27th Oct                     hi                    Order no           07:20 PM, 27th Oct                     hi                    Also part of this order was cancelled 6352481290           07:20 PM, 27th Oct                     hi                    And I didn't get a refund yet           07:21 PM, 27th Oct                   saud                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:21 PM, 27th Oct                     hi                    ?           07:25 PM, 27th Oct                   saud                   Regarding the order:6350177777 Please note that the refund has been processed successfully from our side on 26/09/21  for the amount (SAR 90.90), however due to some concerns with the payment vendor, the refund has been rejected.  Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.           07:26 PM, 27th Oct                     hi                    I contacted customer service more than 4 times now I get same answer ... I am sorry I will make a complain           07:27 PM, 27th Oct                     hi                    In trade ministry           07:27 PM, 27th Oct                     hi                    Because it has been 2 months almost           07:27 PM, 27th Oct                     hi                    Nothing is solved           07:27 PM, 27th Oct                     hi                    And I am really angry with ur service           07:28 PM, 27th Oct                   saud                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:28 PM, 27th Oct                     hi                    A customer service employee           07:28 PM, 27th Oct                     hi                    Said this twice           07:28 PM, 27th Oct                     hi                    Month ago           07:29 PM, 27th Oct                   saud                   am really sorry am just trying to he you sir           07:29 PM, 27th Oct                     hi                    I will contact trade ministry and make an official complain against ur company and ur service           07:29 PM, 27th Oct                     hi                    It is not personal with u           07:30 PM, 27th Oct                     hi                    It is about the company           07:30 PM, 27th Oct                     hi                    Thank u           07:31 PM, 27th Oct                   saud                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:31 PM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3278079