Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 26 Oct 2021 16:34:20 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked]            08:14 PM, 26th Oct                   Elharith                   Hi ,Good evening Thank you for contacting us. My name is Elharith,i will be happy to help you.           08:19 PM, 26th Oct                     hi                    Hi.. I want to place a return req..           08:20 PM, 26th Oct                   Elharith                   Could you please share your order number so that I can assist you further?           08:21 PM, 26th Oct                   Elharith                   ·You can contact our customer support team on 8001111629 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the KSA           08:22 PM, 26th Oct                     hi                    6360560412           08:22 PM, 26th Oct                   Elharith                   Is there anything else may I assist you?           08:22 PM, 26th Oct                     hi                    When i try to place return request.. system is asking me to return all 4 items..           08:23 PM, 26th Oct                     hi                    However, I want to return only 2 out of 4           08:23 PM, 26th Oct                   Elharith                   Can you provide me with the items name so i can create return request from our side Please           08:24 PM, 26th Oct                     hi                             08:25 PM, 26th Oct                   Elharith                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:26 PM, 26th Oct                     hi                    I want to return M size 2 items..           08:26 PM, 26th Oct                     hi                    And also these ones..           08:26 PM, 26th Oct                     hi                             08:26 PM, 26th Oct                     hi                    13 to 14 yrs 2 items..           08:27 PM, 26th Oct                     hi                    Promotion was '2 for 90'.. I am keeping 2 items from the promotion.. so system should allow me to return remaining 2 items.. however, it is clubbing all 4 promotion items together..           08:29 PM, 26th Oct                   Elharith                   please note the courier partner may take up to 3 - 5 business days to arrange the collection           08:29 PM, 26th Oct                     hi                    Return request is for 4 items.. right..?           08:30 PM, 26th Oct                   Elharith                   yes . For the mentioned 4 items as per your request           08:30 PM, 26th Oct                   Elharith                   Is there anything else may I assist you?           08:30 PM, 26th Oct                     hi                    When I see in the app, it is showing return requst for 6 items..           08:31 PM, 26th Oct                   Elharith                   We have create return request for the 4 items           08:32 PM, 26th Oct                   Elharith                   Solid Full Length Jeans with Pockets           08:32 PM, 26th Oct                   Elharith                   Printed Track Pants with Pocket Detail and Drawstring Closure           08:32 PM, 26th Oct                   Elharith                   Fashion Washed Jeans with Button Closure           08:32 PM, 26th Oct                   Elharith                   Printed Track Pants with Pocket Detail and Drawstring Closure           08:32 PM, 26th Oct                   Elharith                   Is there anything else may I assist you?           08:33 PM, 26th Oct                     hi                    Ok.. thanks..           08:33 PM, 26th Oct                   Elharith                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:33 PM, 26th Oct                     hi                    No.. thanks for ur help..           08:33 PM, 26th Oct                     hi                    ?           08:33 PM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3273743